Customer Service Team Leader

Job Vacancy

Our libraries are at the heart of our communities, and we are looking for creative and enthusiastic people to join our library team.

An exciting opportunity has arisen to join Midlothian Libraries as a Customer Service Team Leader at Lasswade Library. Applications are invited from candidates who can demonstrate a commitment to the ethos and vision of the library service and help shape and develop services which best serves the communities of Midlothian.

Key Responsibilities

As a Customer Service Team Leader, you will develop, support and maintain community library services; ensuring that the library services delivered are of high quality and meet the needs of service users, communities, staff and wider stakeholders.

This role consists of assisting in the delivery of a comprehensive range of library services, promoting the aims of the service and taking part in a full range of activities for children and adults to help encourage literacy, learning and social inclusion through library use. We encourage applications from those with strong customer focussed approach who will contribute to ensuring that our libraries continue to be the focal point for our communities.

Day to day work will be varied and will demand a high quality of customer service at all times. Administrative tasks, supporting users to access the library appropriately, and helping with information, signposting and ICT will be commonplace. Postholders will also be involved in a full range of library events and promotional activities for adults and children, including supporting author visits, creating displays, story-telling and craft activities helping all groups to discover the joy of reading and learning. Customer Service Team Leaders will also be regularly delivering Bookbug sessions for babies and families, encouraging and supporting literacy through singing, rhymes and stories.

This role has staff management responsibility as you will manage a team to deliver high quality services throughout Midlothian Libraries.

An interest in libraries and literacy is essential.

Please note that interviews for this post will be held via Microsoft Teams.

INTERVIEW DATE - Friday 6th September 2024

Job Advert

Position Title: Customer Service Team Leader

Position Number: M907

Directorate: Place

Location: Lasswade Library

Contract Status: Permanent

Hours of Work: 36

Working Pattern: MON 09:45-17:00 / 09:45-19:00 / ALTERNATE  WED 09:45-13:00 / THURS 09:45-19:00 / FRI 09:45-17:00 / ALTTERNATE SAT 09:45-13:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on working 36 hours over 52 weeks per year, the minimum actual salary for this position is £28,984.95 per annum. 

Requirements

This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.