Benefit Support Assistant

Job Description

• To provide specialist support in the administration, maintenance, development, and performance monitoring of Welfare Benefits and Grants, including Housing Benefit, Council Tax Reduction, Discretionary Housing Payment, Scottish Welfare Fund and Pupil Benefits.

• To support and assist the Benefits Support Officer in ensuring that the Benefits service and systems operate in line with current legislation, policies and initiatives set by the UK Government, Scottish Government, and local policy.

Requirements

Benefits Policy and Procedure

Benefits Support Service

System Administration and Development

Management Information

Self Development

Responsibilities

n/a

The Individual

Good Working knowledge of Housing Benefit, Council Tax Reduction and Universal Credit.

Working experience in benefits administration.

Significant experience in administrative work including composing letters, record keeping and data input.

HNC or equivalent educational or vocational level.

Evidence of continuing professional development.

Ability to undertake own administration using Microsoft Office packages.

Ability to work under pressure and meet deadlines and targets.

Problem solving skills.

Must be able to cope with and adapt to change.

Good IT skills.

Ability to work both independently and as a team member.

Excellent decision-making skills, in demanding situations.

Ability to communicate complex information, clearly and concisely.

High level of accuracy in work. Attention to detail.

Excellent communication skills – both written and verbal.

Appreciation and acceptance of, and commitment to, the importance of confidentiality.

Enthusiastic and flexible.

Willingness to accept direction/delegation.

Ability to work in an open plan office.

Ability to work flexibly to meet the needs and demands of the service.

The capacity to handle stressful situations.

The successful candidate will be required to undergo a Disclosure Scotland Level 1 check prior to any formal offer of employment being made by Moray Council.

Temporary post for 1 year

Closing Date: 30 October 2026

Starting Salary: £32,742.45 per annum pro rata

£17.37per hour

18 hours per week

For further information, please contact Jenny Milne, Benefit Support & Development Officer on 079815 647323.