Building Services Scheduler

Job Description

To administer the daily work flow scheduling of repairs and servicing appointments using Dynamic Resource Scheduling (DRS) software, to ensure that labour resources are utilised effectively and efficiently and that tenants are provided with an excellent repairs and maintenance service.

 

Responsibilities

To be responsible for the administration of the Council’s repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure that all repairs and cyclic servicing is scheduled in line with agreed policy and procedure.

 

Ensure all follow on repairs are scheduled and completed within agreed timescales

 

Administer out of hours emergency calls including collate paperwork, data entry, arrange follow on repairs and inspections ensuring compliance

 

Maintain and provide key performance information and records to meet key performance targets and provide value for money.

 

To provide good customer care in accordance with Council policy and to consider their needs in service delivery.

 

To comply with all Health and safety, training and security procedures and guidelines

 

To undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler

 

The Individual

Considerable administration/technical experience in a busy office environment.

 

Previous customer contact experience

 

Experience of utilising a range of computer packages including Microsoft office, excel and access

 

4 SQA standard grades at level 3 or above (or equivalent i.e NAT5) including English and Maths

 

Strong customer care focus and skills

 

A genuine willingness to help people

 

Flexibility

 

Ability to work under pressure

 

Capable of working on own or as a team member.

 

Ability to organise workload and work methodically

 

Ability to work with a minimum of supervision

 

Prioritise tasks and co-operate with colleagues

 

Pro-active approach to work with other agencies/departments

 

Ability to communicate effectively, both orally and in writing

 

Good team working skills

 

Ability to deliver excellent customer care in a polite and diplomatic manner

 

Ability to work as part of a team or using own initiative where required

 

Ability to work flexibly to meet the needs and demands of the service

 

 

Closing date: 3 May 2024

Starting Salary: £26,163.30

36.25hrs per week

£13.88 per hour

For further information please contact Julia Allan on 01343 829000