Customer Service Reception Advisor
- Location:
- Council Headquarters High Street Elgin Moray, IV30 1BX
- Salary:
- £21,206.25 - £21,507.85 per year
- Contract Type:
- Permanent
- Position Type:
- Part Time
- Hours:
- 14.5 weeks per year
This position has expired.
Job Description
To work as part of a team within Customer Service, in the provision of a front line information and advice service, both internally and externally in respect of all Council services, in a professional and courteous manner.
Requirements
- Deliver an excellent customer experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems in order to retrieve and capture data accurately
- 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques and using computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements
- A flexible and adaptable approach to meet changing service requirements
- Proven face to face Customer Service skills practised in a multi-disciplined environment
- Strong communication skills, both written and verbal
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding and professional manner
- Ability to remain calm when dealing with emotional, difficult or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of and commitment to the importance of confidentiality.
- Closing Date: 07/04/2023
- Starting Salary: £21,206.25 - pro-rata
- Hourly rate: £11.25
- Working hours: 14:50hrs per week (Thurs/Fri 08:45 - 17:00
- Further information: contact Customer Service Support Team 01343 563076
- There is also a 2nd part-time post available reference MOR08238