Customer Service Reception Advisor

Job Description

To work as part of a team within Customer Service, in the provision of a front line information and advice service, both internally and externally in respect of all Council services, in a professional and courteous manner.

Requirements

• Deliver an excellent customer experience
• Process customer and service information
• Support service development

The Individual

• Experience of working in a busy Customer Service environment
• Experience of working with a range of computerised systems in order to retrieve and capture data accurately
• 4 SQA Standard Grades or equivalent at level 3 or above
• Experience of working as part of a team
• Ability to support new team members with practical training on procedures, techniques and using computer systems
• Ability to record high volumes of information accurately
• Ability to use own initiative to meet varying customer requirements
• A flexible and adaptable approach to meet changing service requirements
• Proven face to face Customer Service skills practised in a multi-disciplined environment
• Strong communication skills, both written and verbal
• Willingness to accept direction/delegation
• Ability to deal with people in an understanding and professional manner
• Ability to remain calm when dealing with emotional, difficult or stressed people
• Ability to maintain high standards of customer service in a time-pressurised environment
• Appreciation and acceptance of and commitment to the importance of confidentiality.

 

• Closing Date: 07/04/2023
• Starting Salary: £21,206.25 - pro-rata
• Hourly rate: £11.25 
• Working hours: 14:50hrs per week (Thurs/Fri 08:45 - 17:00 
• Further information: contact Customer Service Support Team 01343 563076
• There is also a 2nd part-time post available reference MOR08238