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Ref no:
Council Headquarters High Street Elgin Moray, IV30 1BX
£21,206.25 - £21,507.85 per year
Contract Type:
Position Type:
Part Time
14.5 weeks per year

This position has expired.

Job Description

To work as part of a team within Customer Service, in the provision of a front line information and advice service, both internally and externally in respect of all Council services, in a professional and courteous manner.


  • Deliver an excellent customer experience
  • Process customer and service information
  • Support service development

The Individual

  • Experience of working in a busy Customer Service environment
  • Experience of working with a range of computerised systems in order to retrieve and capture data accurately
  • 4 SQA Standard Grades or equivalent at level 3 or above
  • Experience of working as part of a team
  • Ability to support new team members with practical training on procedures, techniques and using computer systems
  • Ability to record high volumes of information accurately
  • Ability to use own initiative to meet varying customer requirements
  • A flexible and adaptable approach to meet changing service requirements
  • Proven face to face Customer Service skills practised in a multi-disciplined environment
  • Strong communication skills, both written and verbal
  • Willingness to accept direction/delegation
  • Ability to deal with people in an understanding and professional manner
  • Ability to remain calm when dealing with emotional, difficult or stressed people
  • Ability to maintain high standards of customer service in a time-pressurised environment
  • Appreciation and acceptance of and commitment to the importance of confidentiality.


  • Closing Date: 07/04/2023
  • Starting Salary: £21,206.25 - pro-rata
  • Hourly rate: £11.25 
  • Working hours: 14:50hrs per week (Thurs/Fri 08:45 - 17:00 
  • Further information: contact Customer Service Support Team 01343 563076
  • There is also a 2nd part-time post available reference MOR08238