Customer Services Adviser

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STRATEGY, PERFORMANCE AND BUSINESS SOLUTIONS
Customer Services

Customer Services Adviser

35 hours per week
Temporary up to 3 June 2024
£24,641 - £26,429 pro rata (including Distant Islands Allowance)

An opportunity has arisen within the customer services team for a temporary full-time Customer Services Adviser. This post is based at Customer Services, School Place, Kirkwall.

As a first point of contact, you will be dealing with enquiries over the phone in our contact centre, face to face at our reception desk, by email and online. You will be required to accurately process a variety of requests on behalf of various council services. Other duties will include the collection and reconciliation of income paid to the council, the recording of council house repairs and dealing with blue badge applications.

You will also be required to create and maintain customer records, assist with the testing of digital forms and update web content on the council website.

The post holder should have a relevant educational qualification at SVQ level 2 or equivalent in business administration or customer service or, where this is not held, there is a requirement that you have a minimum of 2 years’ experience of working in a customer focused administrative role. You should have wide experience in the use of computerised systems including Microsoft Office packages.

This is a full-time post but part-time hours may be considered.

If you really enjoy working with the public and you like being part of a team, we would love to hear from you.

You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.

This post is subject Basic Disclosure Scotland clearance.

Prospective applicants are invited to discuss the post by contacting Catherine Foubister, Team Manager, Customer Services on 01856 873535 ext 2919.

It is anticipated that interviews will take place in the week commencing 11 June 2023.

Closing Date: Sunday 4 June 2023

Please note that interview expenses are not payable for this post.