Relief Customer Services Adviser/Library Assistant
- Location:
- Various Locations In Orkney, KW15 1NY
- Rate:
- £14.15 per hour pro rata
- Contract Type:
- Supply/Casual/Relief
- Position Type:
- Supply/Casual/Relief
- Hours:
- 0 hours per week
Advert
STRATEGY, IMPROVEMENT AND BUSINESS SOLUTIONS
Customer Services
Relief Customer Services Adviser/Library Assistant
Hours are offered on an as and when required basis
£14.15 per hour (including Distant Islands Allowance).
A shift allowance will be paid for unsocial hours worked where appropriate
A relief position has arisen within the customer services team to provide cover at our service points, mainly at the Council Offices in Kirkwall and occasionally at the Warehouse Buildings in Stromness which includes library services.
As a first point of contact, you will be dealing with enquiries from the public over the phone in our contact centre, by email, online and face to face at our reception desks. You will be required to accurately process a variety of requests on behalf of various council services. Duties will include the collection and reconciliation of income paid to the council, the recording of customer requests, housing repairs and the processing of blue badge applications and mail.
You should have a relevant educational qualification at SVQ level 2 or equivalent in business administration or customer service or at least 2 years’ experience of working in a customer focused administrative role. You should have wide experience in the use of computerised systems including Microsoft Office packages.
It is essential that you are flexible as you will be required to cover for holidays and sickness, often at short notice.
If you really enjoy working with the public and you like being part of a team, we would love to hear from you.
You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the service.
This post is subject Basic Disclosure Scotland clearance.
For an informal discussion about this post, please contact Catherine Foubister, Customer Services Manager on 01856 873535 ext 2919.
The recruitment for this post is on-going
Please note that interview expenses are not payable for this post.
