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Ref no:
Customer Service Centre Renfrewshire House Cotton Street, PA1 1LQ
£21,826 - £22,976 per year
Contract Type:
Position Type:
Full Time
35 hours per week



We are looking for a well organised individual to ensure an effective business support service is provided to our stakeholders and customers.



Duties of the post include handling and processing manual and computerised information; instructing, allocating and checking work of employees; production and analysis of reports to deadlines; document production including typing letters, reports etc; processing financial data and information and communicating with internal and external customers including members of the public.



You must have the ability to carry out a wide range of administrative tasks, Experience in dealing with public and have IT skills, customer care and call handling skills, literacy and numeracy skills and ability to work to deadlines and quality standards.



It is essential that you have experience of; maintaining and updating records; liaising with internal and external agencies; working with a range of software packages; working in a deadline driven environment; delivering a high standard of service to internal and external customers and have effective communication and organisation skills.



It is desirable that you have experience of; supervising staff; using various financial systems e.g. Business World, NEC DM and Talentlink etc and a knowledge of various systems and processes.



An SVQ level 3 in Business Administration or equivalent is also desirable.



Please note that this post is temporary, subject to business needs and funding for 12 months or until the requirement for the post ceases, whichever date is the earlier.



If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit




  • Disability Confident Employer - Employer
  • Scottish Living Wage