Customer Advice and Support Advisor - Council Headquarters

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Salary: £26,921.46 - £29,129.71 per annum full time equivalent

Hours: Up to 35 hours per week. Both full time or part time hours available.

Contract Duration: Permanent

Please note interviews will be held on either 3rd, 4th or 5th November.

Role Purpose

As part of an exciting initiative to strengthen Council Tax debt recovery, the successful candidate will initially be assigned to a dedicated recovery team until 31 March 2028. During this period, you will play a key role in supporting customers, ensuring appropriate recovery action is taken, and contributing to the effective collection of Council Tax. This is an excellent opportunity to gain valuable experience in a specialist area while developing skills that are transferable across the wider Customer Advice and Revenues Service. The roles will initially be homeworking positions, we have either full-time or part-time hours available. Working patterns will be agreed with successful candidates. Following the dedicated recovery project, successful candidates will become part of one of our Customer Advice and Support teams located across the Scottish Borders, providing a broad range of advice and support services to our customers.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Elspeth Heard at EHeard@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support –The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team. Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email employability@scotborders.gov.uk You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment