Customer Advice and Support Advisor - Duns Library Contact Centre

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Salary: £26,921.46 - £29,129.71 per annum

Hours: 35 hours per week

Contract Duration: Temporary until 31/03/2028 or earlier return of the post holder

Please note interviews will be held over Teams in week commencing 16/11/2026

Role Purpose

Join our team at Duns Library Contact Centre

Are you a people person who enjoys helping others and learning new things? We have an exciting full-time opportunity for a Customer Advisor to join our friendly team at Duns Library Contact Centre .

Duns Library Contact Centre is part of our wider Berwickshire team, which also has offices in Eyemouth and Coldstream. While Duns will be your main base, you will be required to work from the Eyemouth and Coldstream offices occasionally to support the wider team and service needs.

In this varied and rewarding role, you will be at the heart of the local community, helping customers access a wide range of Council and library services. You will respond to enquiries face-to-face, by telephone, email and online, providing clear information and excellent customer service.

We are looking for someone who is welcoming, adaptable and confident using IT. You will be a quick learner, a strong communicator and committed to creating a positive experience for residents and visitors to the Scottish Borders.

If you enjoy working with people, thrive in a busy and varied environment, and want to make a difference in your community, we would love to hear from you.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Lynda Ford at Lynda.Ford@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support –The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team. Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email employability@scotborders.gov.uk

You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment