Customer Advice and Support Advisor - Hawick Contact Centre

Job Details

Grade: 5A

Hourly Rate: £13.70 - £14.83

Salary: £24,995.90 - £27,058.15 per annum

Contract Duration: Two Posts - Temporary Secondment Cover until 31/03/2025 and 04/10/2026

Hours: 35.00

Please note: Interviews to take place week commencing 18/11/2024

Role Purpose

We have an exciting opportunity for 2 highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Hawick Contact Centre. The posts are full time, post 1 is temporary up to 31/03/2025. (although I cannot guarantee, there is a chance this will be extended). Post 2 is temporary up to 04/10/2026.

You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Angela Willison at AWillison@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.