Customer Advice & Support Adviser - Berwickshire

Job Details

Grade: 5A

Hourly Rate: £13.02 - £14.15

Salary: £23,768.96 - £25,831.20 per annum

Contract Duration: Permanent

Hours: 35 Hours

Please note: Interviews to take place week of 19 August 2024

Role Purpose

A full-time Customer Adviser role has become available in Berwickshire, base to be decided, Duns Library Contact Centre, Coldstream Library Contact Centre and Eyemouth Contact Centre. This role will suit you if you are a people person, like variety in your job and a fast learner with excellent IT and Customer Service skills. The Customer Advice and Support Service plays a vital role dealing with face to face, telephone, Live Chat and online enquiries for the whole Council. As the job is based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Lynda Barrie at Lynda.Barrie@scotborders.gov.uk.


Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.