Customer Advice & Support Adviser - Hawick Contact Centre - 2 Posts

Job Details

Grade: 5A

Hourly Rate: £13.02 - £14.15

Salary: £23,768.96 - £25,831.20 per annum

Contract Duration: Temporary until 31 March 2025 or earlier return of the post holder

Hours: Post 1 - 35 Hours
Post 2 - 33.5 Hours

Please note: Interviews to take place week commencing 26th August 2024

Role Purpose

We have two exciting opportunities for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre.
The post is a Temporary position.

You will provide advice and support to customers via telephone, email, live chat, face to face and online forms on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Kay Glendinning at Kay.Glendinning@scotborders.gov.uk.


Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.