Financial Inclusion Supervisor - Galashiels Contact Centre

Job Details

Grade: 6A

Hourly Rate: £16.56 - £17.91

Salary: £21,157.29 - £22,881.92 per annum

Contract Duration: Permanent

Hours - 24.50

Role Purpose

Make a difference in the Scottish Borders.

Scottish Borders Council is looking for a Financial Inclusion Supervisor to join our Customer Advice and Support Service. We are looking for a compassionate, resilient and community-minded person who is motivated to help residents access the financial support they need.

You will help ensure vulnerable residents receive fair, accurate and timely decisions on vital support, including the Scottish Welfare Fund and Discretionary Housing Payments. Working within a small specialist team, you will handle complex cases, support colleagues and help deliver a responsive, respectful service across our communities. You will bring a strong commitment to excellent customer service and treat every person with dignity, empathy and respect, including when circumstances are complex or conversations are challenging.

You will be confident managing a varied workload, making sound decisions and adapting to regular legislative, operational and system changes. You will value teamwork, support colleagues through coaching and knowledge-sharing, and be a positive ambassador for the Financial Support and Inclusion service.

You will be committed to continuous improvement and to delivering a responsive, fair and high-quality service for communities across the Scottish Borders.

Essential

An appropriate level of Customer Services, qualification or SVQ level 3 or

IRRV Technician Grade or

A minimum of 5 SCE standard grades at level 3 or above (or equivalent) including English, Mathematics or Arithmetic or

Demonstrable suitable relevant experience

Informal Enquiries

Informal enquiries may be made to Scott Stewart at scott.stewart@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support –The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team.

Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email employability@scotborders.gov.uk You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment