Senior Advisor (Temp) (17.5 hours) - Information & Advice Hub - 1/3 Mainholm Road, Ayr - SOA10149

Job Description

Information and Advice Hub Senior Advisor

1 x post 17.5 hours (MacMillan Cancer Support funded)

The Information and Advice Hub offers free, impartial, and confidential advice services to residents across South Ayrshire.  Working in this role you need to be completely customer focussed and have a background in delivering welfare rights advice and/or money advice from budgeting to debt

Funded by MacMillan Cancer Support this role will be part of our core team based within the Information and Advice Hub, Ayr supporting those affected by cancer by providing access to grants, Welfare Rights and Money Advice services.  You will work with partner agencies in the Health and Social Care Partnership, Ayrshire Hospice and make new partnerships to support those residents in need.  Our core team also support the wider community to provide the same services to all residents. 

To succeed in this role, you will need to demonstrate your experience of delivering welfare benefits and/or money advice & debt advice, you should be flexible to meet the changing needs of the service and have the drive to assist with meeting the Council Commitment of reducing poverty and disadvantage.

We are particularly interested in candidates who have experience of working in a similar role, can demonstrate skills in handling complex customer enquiries face to face, by phone, digitally and have experience of using multiple ICT systems simultaneously. Full training within the role will be provided.  For more information, please visit https://beta.south-ayrshire.gov.uk/information-and-advice-hub

Please click on the option to download additional information on this vacancy to access the Job Description.

 

Extra Information:

The Grade of this post is Grade 2 / Level 8; the hourly rate is from £18.52 to £20.18 and the annual salary is from £16,899 - £18,414. Please note this post is temporary for 9 months.

The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.

Closing date for applications is 11 August 2024.