Admin Support Assistant (2 posts)
- Location:
- Council Offices Cochno Street Whitecrook Clydebank, G81 1RQ
- Salary:
- £22,720.01 - £24,198.17 per year dependent on experience
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
- Work From Home:
- Hybrid
Job Description
Post 1 - Permanent Post 2 - Fixed Term until 06/07/2025
We are looking for a highly motivated and organised individual to work as an Admin Support Assistant in our Housing Repairs Contact Centre.
The successful candidate will work within our Customer Services Team to effectively resolve queries from the general public to maximise customer satisfaction. Often those who contact the Repairs Contact Centre may be frustrated and can present as challenging, their enquiries can be complex and cover a wide range of issues. The successful candidate will have the skills to manage and de-escalate any issues where needed and will be able to develop strong working relationships with colleagues, both internal and external, to enable the best solutions for our customers.
The successful candidate will have exceptional communication skills, verbal and written skills and will be able to organise and prioritise their workload. This is a high pressure role and you will be required to manage constantly changing priorities while still ensuring that are delivering the best outcomes for those approaching our services.
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/