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Ref no:
Council Offices West Dunbartonshire Council 16 Church Street Dumbarton, G82 1QL
£20,822.11 - £22,373.27 per year
Contract Type:
Fixed Term
Position Type:
Part Time
25 hours per week

Job Description

This is a part-time post the salary will be pro-rata'd to the hours worked

This is a fixed term post until 30th August 2025.

We currently have an exciting opportunity available for an enthusiastic, motivated individual to join our Citizen Services team as a Benefits Assessor call handler.

The focus of the role is working within a call center environment to help answer queries regarding Housing Benefit, Council Tax Reduction and Universal Credit. The successful candidate will provide high quality customer service to support citizens of West Dunbartonshire towards completing online successful applications for Housing Benefit and Council Tax Reduction. This will include all citizens of West Dunbartonshire council, private landlords, Registered Social landlords and owner occupiers in line with legislation and agreed audit recommendations You will help gather information to assess claims in line with verification standards and deal with enquiries about housing benefit /council tax reduction from citizens and their representatives.

We are committed to ensure that systems are accurately maintained and up to date in compliance with procedures and be able to manage large volume of telephone calls and complete applications for citizens.



The preferred candidate will be required to complete a Basic Disclosure check prior to a formal offer being made by West Dunbartonshire Council.


The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.

The Individual

The successful candidate will benefit from the following:

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 24 days annual leave, increasing a day each year up to 34 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us

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