CSC Adviser (SWF), St David's House, 465.62

Job Description

36 hours, 52.14 weeks fixed tem until 30 September 2023

1 X 36-hour permanent post working Monday-Thursday between 08:30-17:00 and Friday 08:30-16:00

The Revenues Unit are looking to recruit a Customer Service Adviser.

We have an exciting opportunity within West Lothian Council’s, Revenues Telephone Team, where we pride ourselves in the delivery of first-class customer service.  It is a vital role in helping the citizens of West Lothian engage and access a wide range of services, resolve enquiries, give confidential advice and deal with any complaints received, via multi-systems and multi-media IT platforms.  Your time at work as a Customer Service Adviser, will include:

Handling incoming and outgoing telephone calls, responding to e-mail and multi media enquiries, giving confidential advice to customers and when appropriate, provide a wide range of council and community information to help customers to access a range of services, resolve enquiries, process payments and deal with any complaints received.

The successful candidate will need:

• Excellent communication skills- both verbal and written
• An excellent standard of English and IT skills are essential. (Education certificates are required)
• Ability to establish and maintain effective working relationships.
• Strong interpersonal skills and/or previous experience working in a customer service-based role.
• The ability to remain calm under pressure.
• Work efficiently in a performance driven environment.
• Undertake tasks with speed and accuracy.
• Work as part of the team to ensure work is completed timeously,

• Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.

You will be a great listener and communicator, non- judgmental, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense