Information Advice Officer, The Jim Walker/ Bathgate Partnership Centre, 482.18

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36 hours per week, 52.14 weeks per year, fixed term to 31 March 2025

Information for Internal Staff - Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post).

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged.

This post is based within the Advice Shop where the successful candidate will work to promote financial inclusion and alleviate poverty through advice and advocacy in the areas of welfare benefits, money, housing and energy advice.

The post holder will work within the Income Maximisation Team working with vulnerable groups, people who are facing financial difficulties and/or looking for information and advice about improving their long term financial outlook.

The successful candidate will also assist in developing the service and help with targeted campaigns.

S/he will advocate on behalf of customers with other Council departments and third party organisations.

Experience giving money/debt, benefits, energy or housing advice is desirable and the ability to research and use analytical skills is important.  Empathy, listening skills and understanding are vital to excel in the role. Training will be provided as part of the induction programme and ongoing training and support will be provided to the successful candidate.