Residential Support Worker

Salary: £25,949 – £28,099 per annum, Plus £1758 island allowance per annum 

 Location: Stornoway, 

Contract/Hours: Permanent, Full time 37 hours , Part time- 18.5 hours and Casual contracts available. 

Benefits:  

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave  
• Gain professional qualifications and excellent training/development opportunities  
• Flexible maternity, adoption, and paternity packages  
• Pension with up to 7% employer contribution with included life assurance cover  
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.  

Why Action for Children?  

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.  

A bit about the role  

Residential Worker – Hillcrest House, Stornoway, Isle of Lewis.  

 Hillcrest House is a five-bedded Children’s home in Stornoway, Isle of Lewis. We provide high-quality, trauma-informed care to care-experienced children and young people, as well as short breaks for those with additional needs. 

 Our aim is simple: to create a safe, nurturing home where young people feel secure, valued, and able to thrive. 

 We are expanding and are looking to welcome Residential Workers who will be a consistent and supportive presence in the daily lives of our young people — people who understands that relationships change lives. 

We are committed to supporting our staff through regular supervision, reflective practice, high quality training and ongoing professional development – because those that care for others deserve to be supported too.  

How you'll help to create brighter futures  

• Build trusting relationships using a trauma-informed, attachment-aware approach (Training provided)
• Respond to emotional and behavioural needs with empathy and consistency 
• Support and contribute to individual care plans 
• Plan and take part in activities that promote life skills, confidence and wellbeing 
• Work as part of a 24/7 rota team, including evenings, weekends and sleep-ins (Sleep-ins are paid in addition to salary) 
• Support daily routines and promote dignity and respect 
• Work collaboratively with families and partner agencies 
• Maintain clear, accurate records 

Let's talk about you  

You are caring, bringing warmth, compassion and a commitment to lifelong learning, and you’re motivated by the chance to make a real and lasting difference in young people’s lives. You understand that all behaviour is a form of communication that requires a calm, kind response and curiosity about what needs the young person is communicating.

 You will have: 

• A genuine interest in supporting care-experienced young people and children with disabilities 
• An understanding of — or willingness to learn about — trauma-informed practice 
• Experience in residential, childcare or social care settings is helpful, but we also welcome applicants with transferable skills from other people‑focused roles 
• Experience supporting young people with a range of emotional or behavioural needs is helpful but full training and support is provided in our positive behaviour system
• A strong commitment to safeguarding 
• Registered with the SSSC or willingness to do so within 6 months of employment 
• SVQ 3 and/or HNC in Social Care (or willingness to work towards - we will fund and support you to achieve this) 
• A commitment to ongoing professional development 

This is rewarding work where your kindness, patience and people skills can have a lasting impact. If you’re someone who shows care, can stay calm and supportive in difficult moments and treats others with respect, you already have the foundations to thrive here. If you are ready to commit to making a lasting difference in young people’s lives, we would welcome your application.  

Good to know  

 Application Process 

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration. 

Contact: Jessica Jarvis email us at recruitmentservice@actionforchildren.org.uk quoting reference 13834

Diversity, equality and inclusion 

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.  

We actively encourage applications from Black, Asian, Minority Ethnic and Disabled candidates. We are taking deliberate and purposeful action to ensure equal opportunity to all groups in society at Action for Children. We have a diversity and inclusion strategy and an anti-racism action plan as well as a range of diversity and inclusion staff networks and groups. We welcome applications from people of all genders, including men, who are currently under‑represented in our Children’s Services workforce.

Want to know more about Action for Children? 

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Job Description 

See below for further information about working with us: 

Action for Children Employee Benefits 

AfC Commitment Statement