Digital Advisor

Job Description

Digital Advisor Hours: 20.50 hours per week Working Pattern: Monday to Thursday 12.30pm to 4.30pm and Friday 12.00pm to 4.30pm Salary: DA6 - £18,315 - £19,387 per annum (FTE £31,269 - £33,099) Campus: Gardyne Campus We are seeking to appoint a Digital Advisor on a part-time basis, based at our Gardyne Campus. This is a varied and rewarding front-line role, supporting both students and staff with a wide range of digital learning, IT, and information services. The successful candidate will be responsible for managing and triaging Digital Services support queries via our helpdesk tickets service, providing first-line support for routine IT issues and enquiries, and assisting with the administration of digital learning resources. The role also includes supporting the day-to-day operation of the campus library service, managing library resources, stock and sales, processing book orders, and helping students access learning materials and services. In addition, the postholder will process stationery orders and will manage digital equipment and resources, including laptop loans and the self-service laptop lockers. As a key point of contact within the campus Digital Hub, the postholder will provide a friendly, professional, and customer-focused service to staff and students, helping them access the support and resources they need. The ideal candidate will possess excellent organisational and customer service skills, be adaptable and solutions-focused, and demonstrate the ability to work effectively both independently and as part of a wider team. A positive, approachable manner and a genuine enthusiasm for supporting others are essential. Full training, including using the College’s supported digital tools and systems will be provided. This job is campus based only. Closing date for receipt of completed application forms is Tuesday, 24 November 2026. Interview will be held at our Gardyne Campus, date is to be confirmed.