Technical Product Manager

Overview

Are you passionate about improving services and enhancing user experience? This is an exciting opportunity to join Education Scotland’s Digital Services Team to work with the Team as Technical Product Manager to enhance products and services that we offer to our users.

Education Scotland is Scotland's national improvement agency for education. Our role is to provide assurance and promote innovation, from the early years to adult learning. We are committed to embedding our values of excellence, creativity, integrity, and respect in everything we do.

The Scottish Government has set out an ambitious vision for Scotland’s educators, learners and parents to take full advantage of the potential offered by technologies in order to raise attainment, ambition and opportunities for all. Education Scotland has lead responsibility for the Digital Learning and Teaching (DLT) programme to deliver this vision. This national programme has over 100 customer organisations and works with a wide range of internal and external stakeholders many of whom are represented on the governance, advisory and supporting groups. The programme delivers and supports a range of new and evolving services and establishes and operates a number of technology related contractual arrangements for its growing customer and user base.

As Technical Product Manager, you will play a pivotal role in in the Digital Services Team within Education Scotland, empowering, and providing peer support to people as they seek to use data more effectively to keep stakeholders informed.

This will include tasks to: Provide technical knowledge and experience of products to multi-disciplinary Agile delivery teams to facilitate positive changes; Take ownership of the product backlogs and prioritisation in line with the organisation’s strategy and vision and ensure that technical solutions and support meet user needs. The complexity or breadth of products or teams will vary in this role, depending on the context.

You will have a particular focus on the management, maintenance, support and promotion of digital services for our corporate products. This will include working on projects that create and deploy new products and functionality, in addition to management of business as usual platform administration processes.

***DDaT Pay Supplement:

This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.

Responsibilities

Main Duties

The Digital, Data and Technology profession, skills and capability this is aligned to is Delivery Manager. Delivery Managers will:

- Be an active part of multi-disciplinary teams, ensuring they are motivated, collaborating and working well;

- identify obstacles and help the team to overcome them;

- Focus the team on what is most important to the delivery of products and services;

- Encourage and facilitate continuous improvement of the delivery team and products you are working on;

- Work with team members and others to apply the most appropriate agile and lean tools and techniques to delivery.

Competencies

People Management

Analysis and Use of Evidence

Improving Performance

Communication and Engagement

DDAT Competencies- Digital, Data and Technology Profession Capability Framework - Capability Framework (ddat-capability-framework.service.gov.uk)

Essential Criteria & Qualifications

Essential Criteria

1. Demonstrable experience in the role of Project Manager / Business Analyst or Technical Specialist delivering IT projects with a strong track record of completing quality projects on time.

2. A technical IT background and proven experience of managing supplier / stakeholder relationships across IT based projects.

3. Able to work on your own initiative and manage multiple work-streams/concurrent projects with the ability to manage internal/external resources, costs, schedules.

4. Technical knowledge and experience of digital services particularly around their back-end management and administration in addition to proven business analysis techniques. Technical experience could include working on:- Google Workspace, Microsoft 365, WordPress, Salesforce, Atlassian tools, Azure or other cloud platforms.

What can we offer you?

A meaningful and rewarding career, a collaborative culture and support for your career goals, while promoting a healthy work-life balance. We offer a valuable range of benefits to attract, develop and retain the best talent. These include:

- £5000 Digital (DDaT) Pay Supplement after a 3-month qualifying period ***

- Generous Civil Service Pension Scheme with employer contributions ranging from 26.6% to 30.3%.

- Family friendly policies and flexible working arrangements including flexi time, with potential to accrue up to 4 days off a month.

- Minimum 5 weeks annual leave (pro rata) which increases with service in addition to 11.5 public and privilege holidays. This increases to 41.5 days after 4 year service.

- Reasonable adjustments as required to ensure your comfort and safety in your new role.

- Access to a wide range of courses offered by the Scottish Digital Academy, plus opportunities to gain professional memberships and academic qualifications

- Automatic Membership of the Scottish Government DDaT profession and professional development system.

- Learning and development opportunities as well as career progression.

- Range of health and wellbeing support available to all staff.

Click here to learn more about the full range of benefits you could enjoy.

Hear from colleagues discussing Digital Careers at Scottish Government.

Location -Hybrid Working

The post holder will be based in either of our Education Scotland offices in Glasgow, Livingston, Aberdeen or Dundee.

We are currently operating a hybrid working model where some time is spent in the office and some time is spent at home.

While staff are assigned to the base office, there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.

How to Apply

The Closing Date for applications is 7th January 2023.

To apply please submit the following using our online application process: -

• A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria
• A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the essential criteria

We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.

DDaT Recruitment Further Information

Person Specification

Diversity and Inclusion

Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.

We are focused on hiring the very best talent available, encouraging applications from candidates of all backgrounds, working to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.

It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.

If you are considering applying and feel it would be helpful to discuss this initially, please contact Allan.feeney@educationscotland.gov.scot

The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.

Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.