Operations and Support Officer - 2nd Line IT Support Engineer

ABOUT THE JOB

To provide 2nd line support for all ICT systems and services to customers in line with agreed service levels.

This includes the installation, repair, support and maintenance of all relevant systems and services.

ABOUT YOU

You will be educated to HNC or equivalent relevant professional certification in a related computing subject. Or, in lieu of formal qualifications candidates must have either industry recognised qualifications or relevant experience in a similar role.

You will have the ability to liaise with 3rd party software suppliers, hardware manufacturers and technical solutions.

You will have proven technical expertise in configuration, installation or implementation of one of the above technologies; experience in the use of hardware/software/network monitoring tools; and experience of developing processes and procedures for service-related technical tasks.

These full time posts are permanent and will require Management Level Vetting. You will work 35 hours a week, Monday to Friday, 09:00 – 17:00. There are two roles, one based in Edinburgh Fettes and one based in Dundee Rushton Court.

The following competencies at level 2 will be used for the selection process:

We are emotionally aware

We take ownership

We are collaborative

We deliver, support and inspire

We analyse critically

We are innovative and open minded

BENEFITS

- Competitive salary and guaranteed allowances

- Annual salary increments

- Local Government Pension Scheme

- 28 days annual leave and 6 public holidays on appointment

- Wide range of family friendly policies

- Employee Assistance Programme

- Access to range of staff associations

- Scottish Police Recreation Association

- Scottish Police Credit Union

- Cycle to Work Scheme

INTERVIEW GUARANTEE

The Scottish Police Authority / Police Scotland is committed to positive action in the recruitment and selection of people with disabilities. We guarantee an interview to any applicant who has a disability, as defined under the Equality Act 2010, and who meets the essential criteria for the post. Please regard this as an opportunity to let us help you. Tell us of any aspects which could present difficulties and any suggestions for overcoming these.

RESIDENCY AND ELIGIBILITY TO WORK IN THE UK

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of five years immediately prior to application.

TO APPLY

Please visit the Police Scotland Career Site for Job Reference Number – 1698