Housing Officer (Income)

We have an exciting opportunity to join the Income team as a Housing Officer. 

About the Role

As a Housing Officer, you will:  

• Deliver effective housing management services relating to Income.  
• Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations.  
• Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.  
• Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.  
• Help to develop and maintain effective internal and external working relationships.  
• Assist in the development of and apply relevant policies, procedures, and good practice.  
• Carry out all duties in line with Albyn’s values and policies.  
• Carry out any other duties to the standards set as may reasonably be required by the business needs of the Society.

What we are looking for:  

• Experience of working in a customer focused environment.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.  
• Ability to demonstrate a commitment to achieving successful performance results and working to deadlines.
• Good working knowledge of Microsoft Office e.g. Word, Excel and Outlook.
• Ability to work proactively and collaboratively.  
• Ability to work unsupervised and make decisions independently, taking responsibility for the decision made, appropriate to the level of the post.

Why apply?  

This role offers the opportunity for an enthusiastic, well organised and caring individual to join Albyn’s high performing Income Team.

As a Housing Officer you will be expected to deliver high quality customer services to an allocated caseload that will ensure the organisation’s aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters. You will be required to operate in the Income function but have excellent general all round housing management capabilities.

How to Apply:  

Do you see yourself in this role? We welcome you to apply by submitting either:

• a fully completed application form, or
• Your CV along with a supporting statement

to recruitment@albynhousing.org.uk, outlining your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

CVs without a supporting statement may not be considered.

For further information, please contact Julie Rigby, Senior Housing Officer at julie.rigby@albynhousing.org.uk or 07976 750926

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.