Property Management (Factoring) Officer

Property Management (Factoring) Officer

3 Permanent Posts available

Location: These posts are based in the Falkirk office, with hybrid remote working.

Salary: £35,146.00 to £43,814.00 per annum (dependent on skills and experience)

Hours of Work: 35 per week, Monday to Friday.

C~urb Factoring, a key division of the Link Group, is seeking dedicated Property Management (Factoring) Officers. C~urb Factoring delivers exceptional services to a wide array of mixed-tenure developments throughout central Scotland. At C~urb, we place people at the core of our mission. Our award-winning social enterprise thrives because of our talented team. As we continue to expand, we are committed to helping our people achieve their best and reach their full potential.

Role Overview:

The Property Management (Factoring) Officer role is multifaceted and dynamic, requiring adept management of competing demands and complex issues. You will engage with a diverse customer base, striving to enhance communication and foster strong relationships.

Key responsibilities include:

Overseeing a portfolio of factored developments and engaging directly with customers, ensuring compliance with legislation and delivering service improvements. While providing frontline services to resolve a variety of enquiries and complex issues. Coordinating common repairs, including consultations, owner updates, accurate invoicing and contributing towards debt recovery initiatives.

Working closely across our group to ensure service delivery, meeting deadlines, to drive continuous improvement. Engaging with customers and stakeholders through e-newsletters and owner meetings to improve relations to meet service delivery requirements and manage expectations.

Join us at C~urb Factoring and be part of a team where your contribution is valued, and your professional growth is supported. Help us continue our mission to deliver outstanding service and make a positive impact in the communities we serve.

About You

You will have previous experience in a property management environment with a high standard of education and thrive in a team setting. Have excellent time management, communication, numeracy and organisational skills. Collaboration is key, and you will work closely with others across our group. We value open communication, mutual support and the sharing of ideas to continuously improve our services. If you thrive in a team-oriented environment and are committed to excellence and innovation, we encourage you to join us and contribute to our ongoing success.

Relevant experience of providing a frontline service to a range of customers is essential for this role. Ideally with experience of property management, handling complex customer enquiries and arrears recovery. Ability to manage your own workload, able to respond to changing priorities to meet our service goals and deadlines. A team player, able to build good relationships, ensuring effective communication and improve working practices across departments. A good level of understanding of Housing and/or Factoring legislation, experience of using MS Office, and be able to accurately use records management IT systems.

In return, you will be part of an award-winning group of companies delivering affordable housing and related services throughout Scotland. With a range of benefits including; flexibility of hybrid working with the opportunity to work from home three days a week, option to buy and sell holidays, and a contributory pension, in addition to the advertised salary.

You will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

C~urb Factoring, part of the Link Group, operates throughout the West, Central and East of Scotland.

For an informal discussion, please email jobs@linkhaltd.co.uk and ask for Gordon Graham or Andrea Mina.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

· A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)

· Employer pension contributions starting at 5% and rising to 9% depending on employee contributions

· A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.

· A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being

· Access to a savings and borrowing scheme and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Closing Date: Midnight on Wednesday 10 July 2024

Interview Date: Interviews are being held from Monday 29 to Wednesday 31 July 2024 at Link’s Falkirk Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.