We have 6 vacancies for EO roles within DWP. Follow this link to be taken to our hosted vacancies and apply:


Job Description

Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:

· Providing excellent customer service in a variety of environments including contact centre and face-to-face.

· Making fact–based assessments regarding benefit entitlement. 

· Assessing claims and dealing with enquiries from a variety of customers. 


· Supporting the Department’s aim to use digital means as the primary contact channel for all claimant services.

· Leading and managing a team to deliver excellent customer service, quality and performance. 

· Managing Departmental resources and reputation; this could include making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefits, line management of colleagues or managing communication with external partners. 

 · Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world. 

Person Specification

What we are looking for: 

Do you have a positive attitude, a desire for public service and want to make a difference to people’s lives? 

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential? 

If your answer is Yes. Join us! 

We have exciting, challenging and rewarding roles available across DWP. 

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. 

Please note: Near miss offers may be made at Administrative Officer (AO) to candidates who do not meet the required standard for Executive Officer (EO). These roles may be permanent or Fixed Term appointments dependent on business requirements. 


With great benefits including: 

·      Generous annual leave, plus bank holidays 

·      Flexible working patterns available 

·      Competitive maternity, paternity, and parental leave 

·      A Civil Service pension with an average employer contribution of 27% 

·      Employee Assistance Programme with emphasis on wellbeing 

·      Career and Personal Development through Operational Delivery Profession 

·      Employee discount schemes 

 Directorate: Scotland

Region:Central, West and South West Group

District: West of Scotland

Town/Cluster: Dunoon, Greenock, Airdrie, Bellshill, Dumbarton, Glasgow (Clydebank), Glasgow (Kirkintilloch), Glasgow South (Cumbernauld), Helensburgh, Johnstone, Motherwell, Oban, Paisley, Rothesay, Campbeltown, Renfrew



Clydebank, Cumbernauld, Kirkintilloch, Bellshill, Campbeltown, Dumbarton, Dunoon, Greenock Dalrymple St, Helensburgh, Johnstone, Motherwell, Oban, Paisley, Airdrie, Rothesay, Renfrew, Bellshill New Lanarkshire House, Motherwell Johnstone House

 Area Directorate: Scotland

Region: Central, West and Southwest Group

District: Southwest Scotland

Town/Cluster: Stranraer, Dumfries, Kilbirnie, Kilmarnock, Irvine, Annan, Ayr, Cambuslang, Girvan, East Kilbride, Rutherglen, Hamilton, Lanark, Cumnock



East Kilbride, Rutherglen, Annan, Ayr, Cambuslang, Cumnock, Dumfries, Girvan, Hamilton, Irvine, Kilbirnie, Kilmarnock, Lanark, Saltcoats, Stranraer, Ayr Central

 Area Directorate: Scotland

Region: East and North Group

District: North East Scotland


Perth, Aberdeen, Arbroath, Blairgowrie, Cowdenbeath, Cupar, Dundee, Dunfermline, Forfar, Fraserburgh, Glenrothes, Kirkcaldy, Leven, Montrose, Banff, Peterhead, St Andrews



Aberdeen Ebury House, Arbroath, Banff, Blairgowrie, Cowdenbeath, Cupar, Dundee Wellgate, Dunfermline, Forfar, Fraserburgh, Glenrothes, Kirkcaldy, Leven, Montrose, Perth, Peterhead, Aberdeen, St Andrews, Dundee Lindsay House, Dundee Sidlaw House, Aberdeen City Wharf, Dundee West Marketgait, Kirkcaldy High Street, Dundee Jack Martin Way


Area Directorate: Scotland

Region: Central, West and South West Group

District : Central Scotland

Town/Cluster: Glasgow, Drumchapel, Castlemilk, Barrhead

Location(s): Barrhead, Castlemilk, Drumchapel, Govan, Newlands, Partick, Shettleston, Springburn, Laurieston, Glasgow Atlantic Quay, Glasgow Northgate House, Glasgow St Vincent Street, Glasgow Renfield Street

Area Directorate: Scotland

Region: East and North Group

District: East Scotland

Town/Cluster: Penicuik, Edinburgh, Hawick, Stirling, Alloa, Bathgate, Eyemouth, Falkirk, Galashiels, Livingston



Falkirk, Alloa, Bathgate, Dalkeith, Eyemouth, Galashiels, Grangemouth, Hawick, Leith, Livingston, Musselburgh, Penicuik, Stirling, Wester Hailes, Edinburgh High Riggs, Edinburgh, Falkirk Callendar Square Shopping Centre, Edinburgh North Bridge, Edinburgh Waverley Mall, Falkirk Parklands


 Area Directorate : Scotland

Region: East and North Group

District: Northern Scotland

Town/Cluster: Stornoway, Portree, Wick, Kirkwall, Buckie, Elgin, Forres, Fort William, Inverness, Lerwick, Invergordon, Dingwall



Kirkwall, Buckie, Dingwall, Elgin, Forres, Fort William, Invergordon, Inverness, Lerwick, Portree, Stornoway, Wick, Inverness Glendoe Terrace

Civil Service Grade: EO

Post Type: Permanent

Working Pattern: Full-Time, Part-Time, Full-Time Part-Year, Part-Time Part-Year

Role Type: Operational Delivery

Role Title: Executive Officer

Pay Zone: National

Salary Range: £20,001 to £30,000

Salary Minimum: £28,117