Activities Officer

Salary - £33,651 per annum

Hours - Full-time, 35.75 hours per week (Monday to Friday)

Contract - Permanent

Location - Meadowbank Sports Centre (Hybrid working)

At Edinburgh Leisure, we make a positive difference in the community by creating opportunities for everyone to get active, stay active and achieve more.

We are looking for an Activities Officer to lead the development and delivery of a diverse portfolio of activities across Edinburgh. Working with venue teams and external partners, you will help grow participation and income, improve customer experiences and ensure programmes are delivered safely, consistently and to a high standard.

What You’ll Do: 

• Develop and improve an assigned portfolio of activities using performance data, customer feedback and market insight.
• Coordinate citywide programmes, seasonal activities and new launches to maximise participation, income and effective use of facilities, equipment and workforce resources.
• Work with venue teams to plan schedules, maintain an accurate equipment asset register and ensure activities and assets are safe, compliant, fit for purpose and delivered consistently to agreed standards.
• Visit venues regularly to review delivery, carry out audits, share good practice and put improvements in place.
• Support workforce planning, recruitment, retention and technical training to build a skilled and customer-focused team.
• Champion accessible, inclusive and welcoming activities that improve customer experience, progression and loyalty.
• Build strong relationships with governing bodies, community organisations and other partners to develop participation pathways and new opportunities.
• Use sound judgement to solve problems, manage competing priorities and make practical recommendations that improve performance.

What You’ll Bring:

• An HND-level qualification or above, along with demonstrable experience in sports or activity development.
• Experience in a co-ordination role, including leading and delivering projects or programmes, supporting teams, improving service standards and delivering change in a customer-facing environment.
• Strong communication, influencing and relationship-building skills, with the confidence to work with colleagues, customers and external partners.
• A good understanding of health and safety, safeguarding, operational compliance and customer service standards.
• Proven ability to analyse performance data and turn findings into practical improvements and clear recommendations.
• Confidence using systems and software to analyse customer feedback and staff insight.
• Strong organisation and resilience, with the ability to manage competing priorities, customer concerns and difficult conversations calmly and professionally.
• Experience working with local and national partners, such as governing bodies, clubs and community organisations.
• A tutor qualification would be an advantage but is not essential.

What We Offer: 

• Generous holiday allowance (32 days, rising with service up to 40 days
• Company pension (with employee contributions matched up to 12%)
• Flexible working hours
• Paid sick leave
• Free membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Cycle-to-work scheme
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Working Arrangements

This is a hybrid role based at Meadowbank Sports Centre, with time spent working from home and regular travel across Edinburgh to visit venues and attend meetings when needed.

Closing date - Wednesday, 4th of November

Assessment date - Thursday, 12th of November

Assessment location - Meadowbank Sports Centre

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450