IT Support Modern Apprentice

Who are we?

Kibble is the specialist provider of services for at risk children and young people across the UK.  Many of the young people the organisation cares for have experienced significant trauma in their lives and we provide a safe, stable environment that is both nurturing and therapeutic. With a robust support network and wide range of integrated services, we offer young people opportunities and encourage them to believe in themselves, feel a sense of belonging, and realise their own self-worth.

The Role

This is an exciting opportunity for someone who is motivated to begin their career in IT. Working alongside our experienced IT team, you will gain valuable hands-on experience while receiving the training, guidance and support needed to develop your technical skills and confidence.

Hands-on IT experience: Work as part of our IT team to help set up, configure and maintain computers, laptops and other IT equipment. With training and guidance, develop practical skills in installing software, carrying out routine checks and keeping equipment records up to date.

Develop your problem-solving skills: Work with the team to investigate and resolve everyday hardware, software and connectivity issues. Learn how to record and update support tickets, follow troubleshooting procedures and refer more complex issues to experienced colleagues.

Support colleagues across Kibble: Help the team respond to staff enquiries in person, by email and over the phone, providing a friendly and professional service. Build your confidence in supporting colleagues with Microsoft Office applications, Teams and other workplace systems, while following the team’s guidance on confidentiality, data protection and IT security.

Person Specification

Essential:

• A genuine interest in IT and technology and a desire to build a career in the industry
• Good communication and problem-solving skills
• A positive attitude and willingness to learn and develop
• Basic knowledge of Microsoft Office applications
• The ability to work independently and as part of a team
• Good organisational skills and attention to detail

Desirable:

• National 5s, Highers or equivalent qualifications
• Any previous experience of working with computers, networks or technology through school, college, hobbies or work experience
• A full driving licence or progress towards obtaining one

Key Competencies

Notes:

1. This job outline reflects the main tasks and responsibilities discharged by the postholder at the present time. However, Kibble reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.

2. Notwithstanding any information or statement described within this job outline, all duties must be carried out in a way that promotes equality of opportunity, dignity and respect for all individuals and which is consistent with Kibble’s stated policy on equal opportunities.

3. The successful candidate will be subject to PVG scheme membership.  Having previous convictions will not automatically disbar you from working at Kibble (with the exception of offences against children or other vulnerable groups) and every case is taken on an individual basis.

4. Appointments will be subject to a probationary period.

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study

• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses

• Money off shopping and events from Blue Light Card, Costco and other partners

• Discounts are available for childcare through Puddle Lane children’s nursery

• Immediate access to confidential counselling helps you prioritise self-care

• Wellbeing perks continue with Cycle to Work and generous holidays

How to apply Please visit our online recruitment site – www.jobtrain.co.uk/Kibble to complete and submit your application form. 

Closing date: Friday 30 October 2026

Note:               All candidates will be contacted by email. Please check your emails regularly, including your junk/spam folder.