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Ref no:
Routes to Work South, CTEC, 1-15 Main Street, Cambuslang, G72 7EX
£47,775 per year
Contract Type:
Position Type:
Full Time
35 hours per week

This position has expired.

Salary: Up to £47,775 (dependent on experience)

Hours: 35 per week, Monday to Friday


8% non contributory pension, 25 days holiday per annum plus public holidays, BUPA Health Insurance, people friendly working hours.


RTWS is committed to working with partners to deliver a wide range of client-centred services to people most in need. An award-winning company, we are dedicated to reducing poverty and play a central role in the delivery of South Lanarkshire Council's employability and training services.

 The company has a well-established office and partnership network throughout South Lanarkshire and a strong track record in the delivery of national contracts. This has included the Scottish Government’s Fair Start Scotland Service, Skills Development Scotland’s Employability Fund and Local Authority employability provision.

As a National Training Award winner, we believe in and invest significantly in the development of our staff. We offer a range of benefits and are happy to talk flexible working. The company has been delivering services successfully for over 20 years and recently won the Scottish Top Employers Award for Working Families.


As Operations Manager, you will have strong influencing, leadership and people management skills with a hands-on approach to contractual management. You will become a key member of the Management Team and will help further develop accessible services for local people and enhance the customer experience. You will have extensive experience in a training, regeneration, employability, economic or community development field.

Your primary responsibility as Operations Manager will be ensuring organisational effectiveness by providing leadership to Team Leaders, Lead Advisors and operational staff. You will possess excellent interpersonal skills together with the ability to work imaginatively and flexibly to deliver results for our clients and stakeholders. For this role it is essential that you have the ability to lead and motivate teams to achieve contract targets.

As part of the Management Team, you will also be jointly responsible for contributing towards the achievement of the company’s strategic and operational targets and overall organisational aims.


  • As Operations Manager, you will manage and increase the effectiveness and efficiency of delivery of current programmes, achieving contract targets
  • Provide strong leadership
  • Manage and control financial budgets
  • Establish goals and objectives for team’s and implement accordingly to help support / improve job performance, experience, ability, and competence
  • Contribute to short and long term organisational planning and strategy as a member of the Management Team
  • Drive initiatives in the Management Team and organisationally that contribute to long term operational excellence
  • Develop and monitor performance standards
  • Implement monitor and review training and development plans
  • Conduct and record bi annual performance appriasals
  • Promote & maintain awareness and compliance of H&S in accordance with best practice and legal requirement.


·       The Operations Manager will manage day to day activities of programmes, teams, and individuals to achieve contract targets

·        Maintain and build upon partnership working

·    Provide regular forecasts, figures and reports to the Deputy Chief Executive and wider Management Team, funders, and stakeholders

·    Manage and control financial budgets to deliver a cost effective service whilst achieving contract targets

·        Maintain and improve effectiveness and efficiency of contract delivery

·        Contribute to and drive organisational planning, strategy, and initiatives as part of the Management Team

·        Monitor and review performance, including conducting bi annual performance appraisals

·        Identify individual training needs

·    Monitor, review, and address under performance

·        Address any staff discipline or grievance issues, maintaining appropriate records in accordance with company procedures.

·        Always deliver and maintain a quality service in line with RTWS Customer Service Standards Policy and Procedures

·        Carry out any other duties in line with organisational requirements.



At least 3 years experience and proven track record in an operational/management role

Evidence of continuing professional development

Experience in a training, regeneration, employability, economic or community development field

Sound knowledge and experience of compliance requirements associated with European and other Government funded initiatives.

Contract management experience of local authority, SDS, DWP and/or grant funding

Knowledge and practical experience of staff training and development

Extensive knowledge of welfare to work, vocational training, ILM, and wage subsidy programmes

An appropriate degree/diploma or post graduate professional qualification.

Excellent computer skills and proficient in the use of Microsoft office packages

Experience of managing budgets and of financial monitoring.

Strong influencing, leadership and negotiating skills.

Excellent people manager, open to direction and commitment to get the job done

Excellent interpersonal skills and a collaborative management style

Experience of successful tendering

Target and performance driven to achieve KPI’s

Flexibility to cope with the varying demands of the role and achieve the desired results

Ability to problem solve and respond appropriately to a variety of situations

Driving licence and access to own transport

This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, RTWS reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.

Please note RTWS are a Disability Confident Committed Employer.

Please submit your CV with a covering letter (applications without covering letter will not be considered) telling us why you would be the right person for the job, giving details of 2 referees (who will not be contacted prior to employment offer) by contacting or applying through this Indeed link.

Applications close 12 noon on Friday 21st October 2022, any applications received after this will not be considered.