IT Infrastructure Technician

The role:

Undertake designated specialist IT activities across multiple locations, to provide an effective IT service to colleagues, in accordance with agreed service standards, with minimal supervision, in support of the Royal Zoological Society of Scotland (RZSS’s) vision and mission.

Assist the Head of IT, and other IT staff, as needed in providing a professional service to all employees.

Some of the things you’ll do:

• Provides technical support and resolves problems of a moderately complex nature (level 2) demonstrating first-class customer care and service:
• Provides end-user support (such as, user coaching, minor physical repairs or replacement products) for all RZSS IT hardware (desktops, laptops, printers and peripherals etc).
• Acts as the primary escalation point for issues escalated from level 1 IT support.
• Leads on, troubleshoots and resolves level 2 IT issues in a timely and efficient manner, updating ITSM systems as appropriate and keeping the end user informed
• Provides individual and/or group instruction and training to staff, and other RZSS personnel, on new or updated technologies.
• Participate in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.

What we’re looking for:

• Educated to Degree level in relevant subject or equivalent level of experience in a similar role.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and architectures.
• The ability to communicate technical issues, both verbally and in writing, to a varied user base
• A broad understanding of best practice troubleshooting techniques to be able to provide IT support to staff with a customer-focused approach.

What you’ll get in return:

• Starting salary between £31,531 - £32,413 (offer based on experience) with future salary progression up to £36,250 per annum
• 37.5hr working week (may require some weekend working)
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP)
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Please note:

• This role has an open ended closing date. Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.
• Applicants who applied for the previously advertised role of IT Support Technician will not be considered for this role.
• Applicants must have the right to work in the UK. RZSS are not in a position to sponsor candidates into the UK.