Client Support Adviser - Various Locations throughout Scotland

We are currently seeking applications for a Client Support Adviser within the Social Security Scotland Agency. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.

This role includes regular home visits and face to face meetings in remote areas. As extensive daily travel is involved in the role, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you may still be considered for this post but you will be expected to describe clearly at your interview how you would fulfil the requirements of the role across your area using other means of transport.

As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

There are roles available in various locations throughout Scotland

• Aberdeen City
• Angus
• Argyll & Bute
• Clackmannanshire
• Dumfries & Galloway
• East Dunbartonshire
• East Lothian
• East Renfrewshire
• Edinburgh City
• Falkirk
• Fife
• Glasgow
• Inverclyde
• Midlothian
• North Ayrshire
• North Lanarkshire
• Perth & Kinross
• Renfrewshire
• Scottish Borders
• South Ayrshire
• South Lanarkshire
• Stirling
• The Western Isles
• West Dunbartonshire
• West Lothian

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Essential Criteria

When applying for this job, using the STARR approach is recommended. You can find more information on STARR by reading the Additional Information page for this job on our recruitment website at: https://www.socialsecurity.gov.scot/work-with-us.

1. Demonstrate excellent communication skills and an ability to explain complex information.

2. Experience of adapting to changing circumstances whilst managing competing workloads.

3. The ability to be flexible and embrace new ways of doing things, contributing ideas and energy to continuous improvement.

4. The ability to assimilate information from a variety of sources in decision making, sharing knowledge and information across the wider team.