Operational Leader - Saltire

Operational Leader - Saltire

Post: Operational Leader

Service: Housing Support and Care at Home Services Line

Managed by: Development Manager

Salary Range: B6 to B8 ( £31,500.11 - £33,045.63 , per annum pro rata)

Hours: 39 hours per week

The closing date is Monday, 18th May, at 9 am.

🚀 Lead the Way as an Operational Leader! 🚀

Are you ready to take the helm and revolutionise the world of frontline care at home and housing support services? The Action Group is on the lookout for exceptional individuals to step into the exciting role of Operational Leader!

🔍 What We're Looking For:

As an Operational Leader, you'll be at the forefront of a groundbreaking shift in our organization's structure, spearheading a holistic approach to leadership alongside our Practice and Wellbeing Leader. You'll work hand in hand with a team of Operational Leaders to ensure seamless operations across our entire organisation.

💼 Your Mission:

Your mission is clear: to champion person-centred care at every turn. You'll be the driving force behind the delivery of top-notch services to the individuals we support, ensuring that their unique needs and preferences are at the heart of everything we do. From managing rosters and scheduling support to handling data management and beyond, your role is all-encompassing. We're seeking individuals who thrive in data-driven environments, with impeccable organisational and time management skills. Experience with rota management and scheduling software like Access People Planner is a huge plus!

🌟 What We Offer:

Join a team where your contributions truly make a difference! As an Operational Leader, you'll play a pivotal role in shaping the future of care delivery. We value teamwork, communication, problem-solving, and analytical skills. Successful candidates will need to be strong team players, able to work collaboratively with other Operational leads, with the ability to cover for each other.

🔥 Your Next Career Move:

Whether you're a seasoned expert in rota management or a data aficionado looking to make your mark, this role offers endless opportunities for growth and development. Plus, you'll gain valuable insight into social care funding dynamics and relevant legislation, regulations, and best practices.

Ready to ignite your passion for operational excellence and person-centred care? Apply now to become our next Operational Leader and be part of a dynamic team dedicated to making a difference every day.

Contract: Permanent Location: Remote/home working with the requirement to attend meetings and occasionally work at The Action Group’s Prentice Centre Office in Edinburgh. Travel to this location from home is not covered.

Main Purpose:

The Operational Lead is vital in efficiently managing The Action Group's Care at Home and Housing Support Service operations for both Children and Adult Services. This role will focus on rota management, income and expenditure and efficient processing of business critical information. Each Operational Manager will be responsible for business-critical operations in a particular area. This includes ensuring staff schedules for the area meet the needs of those we support, comply with regulations, and uphold high standards of support delivery. The Operational Lead also promotes staff wellbeing by ensuring rotas are planned and communicated in advance and are compliant with our rota standards. This role involves team collaboration, performance monitoring, and identifying improvement areas to enhance our operations.

To learn more about our recruitment process please click the link 🔗 - Our Recruitment Process

To support our commitment to a fair and inclusive recruitment process, we invite all candidates to optionally complete the

🔗 - Equal Opportunities Form for Applicants

🔗- Equality Statement | The Action Group

The Action Group values diversity in our workforce and welcomes applications from all sections of the community. As a Disability Confident Leader organisation, we particularly encourage applications from people with disabilities, and offer a guaranteed interview for anyone who meets the essential criteria for the role. We also strongly encourage and welcome applications from people from minority ethnic backgrounds and other underrepresented groups. If you require any adjustments to take part in the recruitment process, please let us know, and we will do our best to support you.

This is a regulated role and requires PVG Disclosure Scotland membership for adults and children.

As part of our recruitment process, candidates who have lived outside the UK for more than 12 months in the last 10 years will be required to provide a Criminal Convictions Certificate (or equivalent) from the relevant country or countries. Please note that the cost of obtaining this certificate will be the responsibility of the candidate.

If you need any support or adjustments during the application process, please don’t hesitate to reach out to us. We are committed to making this process as accessible as possible for everyone.

The Action Group Recruitment 📧 recruitment@actiongroup.org.uk 📞 0131 285 5207

About this role

Key Responsibilities:

Onboarding:

• Working closely with the Wellbeing & Practice Lead you will ensure that new staff are onboarded in a safe and positive manner.
• Have mandatory training booked in, sufficient shadow shiPs are planned, are made to feel welcome in the team and ensure accurate record keeping of this process. Ensuring all mandatory training is completed within a probation period.

Rota Management:

• Utilise the Access People Planner system to create and maintain accurate staff rotas in accordance with The Action Group policies and procedures and relevant legislation, such as the working time directive.
• Ensure sufficient coverage for all support sessions and service requirements, adjusting the rota as needed based on changes in service demand, staff availability, and regulatory compliance.
• Rotas should be planned to support the work-life balance of our vital front-line employee’s.
• Ensuring that A/L is planned and authorised and processed correctly to meet the needs of both the People We Support and our Staff Team.
• Supporting the implementation so that admin tasks such as A/L are effectively democratised to individuals.
• Responsible for keeping accurate records on individual TOIL records
• Ensuring that contracted employees are paid accurately when working overtime to ensure compliance with NMW legislation.
• Ensuring that all employee contracts are utilised to their full potential. Ensuring that any positive or negative toil is resolved promptly

People Leadership:

• You will be responsible for the oversight and management of our casual workers.
• Ensuring their availability is utilised to meet the delivery needs of the people we support.
• Ensure training and development needs are met for all employees.
• Supporting the use of technology systems to communicate and coordinate causal worker availability.
• Lead on the effective recording of staff absence. You will work collaboratively with the Wellbeing & Practice Lead to ensure that the team is proactive in managing absence and supporting staff to return to work safely and effectively.
• You will ensure that all information relevant to staff absence is processed in accordance with Action Group policy.
• Monitor and analyse staff performance data related to rota management and identify improvement areas.
• Generate reports for the Senior Manager on rota compliance, team meetings, and quality conversations.
• Collaborate with the Learning and Development team to provide necessary support or training to staff members

Financial Reporting:

• Ensuring that accurate records are kept regarding team budgets and rota planning and completing Weekly Service Reports and be able to effectively report of your team’s income to the Senior Staff.
• Excellent skills in using Excel and working with a wide range of data to present information in a meaningful way.

Communication:

• Foster effective communication and collaboration regarding scheduling and rota management with the wellbeing and practice lead and other operational staff.
• Facilitate regular meetings to share updates and gather staff feedback.

Business Management:

• Support the Development Manager and Senior Staff Team to ensure efficient resource allocation to service delivery.
• Work with the Finance and Payroll Teams to ensure accurate billing and staff reimbursements.
• Use information systems effectively for sound financial reporting. The Operational Lead will be responsible for authoring payments for sleepovers, overtime, casual support workers and agency timesheets. Work closely with the Wellbeing & Practice Lead to ensure that contract changes are processed correctly and in a timely manner. You will ensure that the funding arrangement for the People We Support is accurate and that changes are actioned promptly and communicated effectively with other internal stakeholders.

Recruitment:

• Working closely with the Wellbeing & Practice Lead and Development Manager, you will identify current and future recruitment needs and collaborate with HR/Recruitment in designing bespoke adverts specific to your team.
• Recruitment will be a joint responsibility of the Practice & Wellbeing Lead. You will shortlist, interview, and carry out promotional work as required.

Risk Assessments:

1. You will support the Practice & Wellbeing Lead to ensure that the team has risk assessments in a place where required and carry out audits of these to ensure they are up to date and accurate.
2. Lone Working: You will ensure that the team effectively uses People Safe to ensure the safety of your team. You will also ensure that lone working risk assessments and escalation plans are regularly updated.
3. On Call – take part in an out-of-hours on-call rota alongside the Practice and Wellbeing Lead and Depute Practice and Wellbeing Lead.

General Duties(these are applicable to all The AcNon Group staff)

• Work in accordance with The Action the Group’s Mission, Aims & Objectives, and current Business Plan.
• Manage work time effectively. • Keep on top of paperwork and maintain effective and organized filing systems, as appropriate to the specific job role.
• Treat everyone with consideration and respect. Ensure prompt, polite, and clear communication (whether responding to a query from a member of staff or a complaint from someone we support).
• Keep up to date and comply with all applicable The Action Group policies and procedures (covering everything from personal Health & Safety to Care Commission Standards).
• Promote and respect individual rights and responsibilities at all times.
• Retain the highest standards of confidentiality, as appropriate to the specific role. • Assist your manager and other work colleagues as appropriate and whenever possible.
• Take charge of your own CPD (Continuous Professional Development) and contribute to The Action Group's maintenance of the Investors in People’s standards.
• Be responsible for own work-life balance (e.g., taking Annual Leave at regular intervals, etc)

Important Information

Location:

East Lothian, Scotland, East Lothian

Date Posted:

4th May 2026

Closing Date:

18th May 2026

Industry:

Social Care

Job Type:

Full time

Salary:

Based on Experience

Documents

Operational Leader JD&PS Aprl 2026.pdf