Team Leader (BR24)

New Bield Response 24 Team Leader opportunity, Glasgow

Bield Response24 have a fantastic opportunity for a Team Leader to join and support our alarm receiving centre.

Bield Response24 are a small but very effective team and, with strong leadership skills, the team leader will support, develop and effectively manage the operation, working closely with the BR24 Manager.

The role is average of 24.5 hour per week on a shift rota pattern:

Week 1: Monday, Thursday, Friday 1430 - 2200

Week 2: Tuesday, Wednesday, Saturday, Sunday 0800 – 1530

The appointed candidate will also be required to be on-call on a two-week rotation. Total contracted on-calls are 3 days, aligned to the backshift week, every fortnight.

The Role

You will be responsible for leading and developing a small team of Emergency Call Advisors, who react to incoming emergency alarm and voice calls, providing advice and support to our customers.

Working with the system BR24 use, you will effectively analyse data to support decision making, reviewing processes and procedures to identify improvements whilst constructively feeding back quality checks to the team to support continuous improvement.

The role occasionally requires you to answer incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers during periods of demand. Rota/resource management experience would be desirable for effective use of deployment for cover.

The role of Team Leader has an on call requirement covering for annual leave and sickness absence as required.

Please note, BR24 is a 365 days a year service. The team work on public and bank holidays which includes, for example, Christmas Day.

About you

- Effective people management skills to lead, supervise and develop staff

- Confident, resilient, and proactive

- Data Analysis skills and organisation skills - essential to collate, analyse and interpret data from a wide variety of sources

- Excellent listening and communication skills are essential

- Adaptable to change and new ways of working

- Strong IT skills to enable you to navigate our systems efficiently & a high level of accuracy when inputting information & completing concise but factual incident reports

- A genuine passion for providing care and support to people.

- Previous experience of working with vulnerable/elderly people is desirable as this will help you demonstrate the high level of empathy we are looking for.

Please see the attachment above for the full job description and person specification.

Our Benefits

- Competitive salary, reviewed annually

- Excellent holidays, up to 34 days each year (pro rata for part-time employees). With the option to buy or sell holidays each year.

- Payment of your Standard Disclosure check with Disclosure Scotland.

- A wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.

- Cycle to work scheme

Full & comprehensive training will be provided, as well as supportive team and peer support to help you deal with the many differing situations handled by the team on a daily basis.

The successful candidate will be required to complete a Standard Disclosure check with Disclosure Scotland.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

The Recruitment & Training Process:

- Face to face interview

- A 3-week training period introducing you to the dynamic service, followed by peer-to-peer shift support for minimum of two weeks - this will allow you to develop an understanding of the role whilst building confidence. We ask that you are available for the 3-week training programme.

If you require this information in an alternative format, please contact us using the details above.

Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146