Technology Support Analyst

About Bield

Bield is one of the largest providers of housing and support services to older people in Scotland. Our new corporate strategy, Setting the Pace, details our ambitions to play a leading role in meeting the housing needs of older people in Scotland by providing high-quality, highly responsive and personalised services. Our tenants are at the heart of everything we do, and our vision is for independent living, with our tenants at the centre of an integrated network of preventative services, within established communities, to support healthy ageing in place.

The Role

We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Glasgow. This is an important role in our team with responsibility for delivering a high quality ICT user experience.

In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the ICT Service Desk using ITIL Best Practices.

As part of this role you will also ensure that Bield's investments in technology adhere to the ICT Strategy, follow best practice and provide acceptable return on investment.

Hours of employment are 35 hours per week organised over Monday - Friday

The role is Glasgow based with regular travel across Bield Sites.

Role Requirements

It is essential that you are an effective communicator with excellent analytical, data analysis and problem solving skills. Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.

An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.

A current valid Driving Licence and access to roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.

We offer:

Bield aspires to be an employer of choice, and our people are at the heart of our success. We are committed to developing your skills and creating career development opportunities. In return for your valuable contribution, Bield will also offer you:

- A competitive salary benchmarked within the market

- 34 days’ annual leave each year (including public holidays) pro rata

- Access to a wide range of learning and development opportunities

- Contributory pension scheme with generous employer contributions

- Enhanced company sick and family friendly pay

- Access to Simply Health healthcare cash plan and discounts on shopping, meals out and other activities.

- Access to savings and borrowing via credit union

- Cycle to Work Scheme.

- Employee Assistance Programme and other initiatives to support your wellbeing

If you’d like further information or if you require this information in an alternative format, you can call the HR team on 0131 273 4020 or email us on HR@bield.co.uk.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146