Technology Support Analyst

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by supportive communities.

The Role

We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh. This is an important role in our team with responsibility for delivering a high-quality ICT user experience.

In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the ICT Service Desk using ITIL Best Practices.

As part of this role you will also ensure that Bield's investments in technology adhere to the ICT Strategy, follow best practice and provide acceptable return on investment.

Hours of employment are 35 hours per week, organised over Monday – Friday.

The role is Edinburgh based with regular travel across Bield Sites.

Role Requirements

It is essential that you are an effective communicator with excellent analytical, data analysis and problem-solving skills. Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.

An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.

A current valid Driving Licence and access to roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.

Our Benefits

• Competitive salary, reviewed annually.

• Enhanced Pension Scheme

• Generous holidays entitlement

• Opportunities to work flexibly

• Access to a health care benefit plan, credit union and cycle to work scheme

• Employee Assistance Programme

• Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.

If you require this information in an alternative format, please contact us using the details above.

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.

In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.

Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146