Housing Officer

HOUSING OFFICER (East Region)

£33,849 - £36,593 per annum

35-hours per week (Driver essential)

Blackwood are looking for a Housing Officer to join our Housing Services Team supporting operations across our East Region. Reporting to a Locality Lead, each of our Housing Teams are responsible for supporting our customers to live independently through high levels of engagement, support and a quality housing and customer service experience that reflects the needs of our individual customers.

Here’s where our Housing Officer role fits into the team and what we need the successful postholder to bring to Blackwood’s East Housing service:

An experienced Housing professional who is committed to working in a customer-centred service and able to develop strong, collaborative relationships with internal and external partners in maintaining these standards.

Knowledgeable and skilled in a cross-section of housing-related services including allocations and managing of empty properties. Our Housing Officers take the lead on tenancy and estate management, so, we need you to demonstrate having knowledge and experience of estate management functions and services including contract management, inspections as well as appropriate handling of anti-social behaviour and complaints.

Whilst a CIH qualification or degree in a relevant field is desirable, it’s not a deal breaker but you will need to be able to act as a role model for the team by providing high-quality advice to our tenants and operational teams, informed by legislation, performance standards and best practice.

As our East housing team cover from the Scottish Borders to Perth, we need to continue having a high-performing team and you will work well with the Locality Lead and team members in contributing to the achievement of performance standards and targets. You will demonstrate this through an excellent track record of priority management including being responsive to varying workloads and deadlines and being confident to act as a decision-maker, able to reach practical, customer-centred solutions to operational challenges.

With an established tenant scrutiny panel, our new East Region Housing Officer will also support the deliverables of Blackwood’s Customer Engagement Plan by tackling isolation, promoting neighbourhood inclusion and embracing innovation through our award-winning digital system, CleverCogs™ and the ongoing rollout of our Blackwood House design. Read more in the job pack for further details about our exciting plans!

Blackwood offers a range of employee benefits, including:

Enhanced Well-being package including 24 hour GP service, physiotherapy and mental health support

Company sick pay scheme on completion of probationary period

34 days’ holiday per annum, pro rata for part-time hours

Company pension scheme and other benefits

Development and Learning opportunities

Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

PLEASE NOTE: THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP