Care Coordinator / Care Manager

A fantastic opportunity has arisen for a competent, organised and supported living experienced Care Co-ordinator to join Care1 Professional Services LTD. Care1 Professional Services LTD is a well-established Health and Social Care company operating in Scotland, with vast experience, a wealth of knowledge and understanding of our clients’ needs. We are registered with the Care Inspectorate, who are the independent regulators. Care1 Professional Services LTD has built a reputation for a reliable service. We specialise in looking after people in their own homes.

We are looking for self-driven, caring and passionate staff to work within our Care at Home Service. The suitable candidate is required to demonstrate a high level of efficiency in managing rotas; commitment to service; good team building skills; supporting good working relationships with both clients, fellow colleagues and other health care professionals.

Job Purpose

• Supervision of Care Staff.
• To enthusiastically support care staff and enable efficient delivery of service.
• To oversee, observe and encourage clients’ choice, independence, dignity, privacy, fulfilment, and other rights.
• To be resourceful and support good working relationships with both clients, fellow colleagues, and all other relevant professionals/ stakeholders.
• To follow all regulatory and statutory obligations and Care Professional Services LTD’s policies, procedures, and guidelines.

Job Responsibilities

• Facilitate effective and safe provision of care
• Support the Operations Manager to maintain a high standard of service through compliance and implementation of standards in line with the Care Inspectorate’s requirements.
• Undertake quality control checks including spot checks, staff and service user feedback.
• Liaise with the Operations Manager to organise, assess, plan, implement, monitor, and review care needs and service delivery to the clients.
• Know and comprehend the care and support of the clients and seek advice if not certain.
• Ensure safe practice through attention to detail when matching staff to clients based on individuals’ needs.
• Undertake rostering; and enable staff to deliver care in a timely and professional manner.
• Maintain staff/client records including filing, updating the electronic and paper records, planning, and directing.
• Ensure work practices that are compliant with all relevant legislation including the General Data Protection Regulation 2018.
• Conduct / attend meetings and reviews with clients, their families, and other relevant professionals.
• Share on-call duties and cover care calls in emergencies when required (this includes out of office hours and weekends).
• Cover care calls when required.

People management

• Monitor, supervise and support Care Staff through direct and active involvement.
• Uphold good communication and develop effective working relationships with clients, care staff and other stakeholders.
• Conduct training of care staff.
• Be responsible for allocated Care Staff and manage issues regarding sickness/absence.
• Participate in office management meetings and contribute towards the organisation’s vision, growth, and development strategy.
• Continue to monitor where concerns have been reported and documented.
• Promptly attend to safeguarding concerns and take appropriate action with guidance from the Operations Manager
• Address staff and clients concerns with sensitivity as soon as these are raised and escalate complaints to the Operations Manager.

General

• Work across various geographical areas as may be required.
• Perform any relevant duties as identified by the Operations Manager.
• Work based both in the field and within the office.
• Assist with new clients facilitating taking on of new clients if required.
• Provide your own transport for travelling to assignments (unless company vehicle is provided).

Key Skills/ Competencies

• Reliability
• Adaptability and flexibility
• Good interpersonal skills
• Good organisational skills
• Good communication skills
• IT skills (including Microsoft Office, Word, Excel, Power point).
• Problem solving skills
• At least 1 years' experience of supervising care staff in a Care at Home Service / Care Home.
• Experience of using a care planning/scheduling software is an advantage.
• SVQ level 3 in Health & Social Care or equivalent
• SSSC registration / willingness to register within 6 months of starting work
• Excellent people skills
• Ability to work flexibly to support with staffing in emergency situations/ as required.
• Car user essential (must have own car and business insurance)

Benefits:

• Good career development opportunity.
• Paid travel expenses between visits to clients.
• Competitive salary.
• Pension contribution

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year