Technical Support Specialist - Irvine

Good at fixing tricky IT issues and want your work to make an impact?

We’re looking for a proactive, customer-focused Technical Support Specialist to join our ICT team - keeping systems running, users supported and services online across our organisation.

This role can be based at any of our locations in the South/West of Scotland (Glasgow, Airdrie, Dumbarton, Irvine or Galashiels), so we will need you to live within a reasonable commute of one of these locations.

What we’re looking for:

• Strong problem-solving mindset (you enjoy the tricky stuff)
• Good communication skills (you can translate tech into plain English)
• Experience in 1st line support or a similar role
• Full UK manual driving licence and access to your own vehicle (travel required, expenses reimbursed)

What you’ll be doing:

You’ll be the go-to for 1st line support, owning issues from ticket to resolution and making tech work seamlessly for colleagues who rely on it every day.

• Troubleshoot hardware, software & network issues
• Manage and prioritise support tickets like a pro
• Deploy and configure devices (laptops, mobiles, peripherals)
• Support users remotely and on-site
• Keep systems running smoothly across multiple locations

Why this job stands out:

• Real impact - your work directly supports our frontline care and support services
• Autonomy and trust – we value people who take ownership
• Mix of remote and on-site work across ScotlandIt’s an exciting time to join Cornerstone, digital innovation is at the forefront of our organisational strategy and getting this right will allow us to be more effective, efficient, and impactful while freeing up time and resources for our core purpose.

Digital innovation is at the forefront of our organisational strategy and getting this right will allow us to be more effective, efficient, and impactful while freeing up time and resources for our core purpose.

To achieve this, we have a focus on these key areas:

• Creating our own digital environment
• Maximising the capability of our existing digital tools
• Appropriate resources
• Technology Enabled Care and digital inclusion

Why choose Cornerstone

• Do work that matters – make a real difference
• Supportive team and culture where you’re valued
• Access to fully funded qualifications
• Opportunities to grow your career
• No uniform – dress comfortably
• 26 days’ holiday, plus bank holidays (rising with service)
• Employee assistance programme (24/7 support)
• Discounts on shopping, gyms, holidays and more
• Long service recognition
• Family friendly leave options
• Recommend a colleague bonus scheme
• A rewarding role, good benefits and a team that has your back

Working hours

Your core hours will typically be worked during office hours Monday-Friday, with occasional on call duties.

So, if you’re the person people turn to when “IT is broken” and you love the satisfaction of fixing it right, this is your kind of role.

Apply now and be the reason everything just works.

Have any questions? Please contact Robyn Wardlaw at robyn.wardlaw@cornerstone.org.uk.

The successful candidate will be subject to PVG level 2 check through Disclosure Scotland.

Shortlisted candidates will be invited to a Teams interview on 13th or 15th July 2026.

Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.