Business Support Administrator / Receptionist

Job title: Business Support Administrator / Receptionist (Fife Core Services)

Location: This post is based at LinkLiving’s Kirkcaldy office.

Hours of Work: 16 per week (over 2 days, to be agreed)

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes 
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Fife Core Service provides front of house / reception duties to all building users. The team also provide business support services to a range of Fife Support Services.

West Bridge Mill is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the 6 LinkLiving Fife Services.

The successful candidate will work as part of the West Bridge Mill core team and liaise closely with the Building Manager to manage the day-to-day running of the building.

The Job

The post holder will provide a customer-focused and comprehensive administrative, support and reception service to the building, Management Team, various Fife LinkLiving Services, residents, commercial tenants and member of the public.

Responsible for overseeing the co-ordination and delivery of repairs throughout the large building, liaising with colleagues throughout the Link Group, internal and external contractors.

The post will include provision of confidential administrative support to all services located in West Bridge Mill, including Residential Accommodation, Better than Well, Older Person Services, Tenancy Support and Employability.

The post holder will work within the reception area of West Bridge Mill, Kirkcaldy and will need to be flexible to cover annual leave and sickness and be able to work without supervision.

About You

You are an organised and motivated individual with the ability to manage your time effectively and meet deadlines in a fast-paced environment. You are confident using computer systems and can quickly adapt to new tools and technologies.

You have strong organisational skills, allowing you to prioritise tasks and manage competing demands while maintaining a high standard of work. You are comfortable working independently, using your own initiative to solve problems and keep tasks on track.

At the same time, you thrive as part of a team, contributing positively and working collaboratively with colleagues to achieve shared goals. You have excellent communication skills, both verbal and written, and are confident handling telephone enquiries in a professional and approachable manner.

You are eager to learn, open to developing new skills, and committed to continuous improvement in your role.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• access to purchase annual corporate clothing vouchers
• annual flu vaccination
• access to a credit union savings and borrowing scheme
• cycle to work scheme
• access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

Further Information

Interested? If you have any questions about the role, please email jobs@linkhaltd.co.uk and we can arrange for someone from the service to call you for an informal chat.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at https://www.linkliving.org.uk

Closing Date: 23:59 on Thursday 14 May 2026

Interview Date: Interviews are being held on Thursday 21 May 2026 at our office in Kirkcaldy

How to Apply

To complete an application form, please click on the “Apply online” button below. Instructions on how to complete the form are at the top of the page.

We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.

As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.