Service Manager

Oncall Care Service is looking for an experienced Service Manager for our Homecare Service.

Scope of the post

• To provide high quality homecare services that support the rights of customers to live the lives they choose as far as they are able. The Service Manager is directly accountable to the owner(s) and to the regulatory body
• Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high-quality home care to customers within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and Responsibilities

• Manage the safety and quality of the business
• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
• Undertake training and development to keep up to date with the law, best practices, and changes in company policy. Apply this knowledge to day to day management and delivery of care
• Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
• Maintain full and accurate records and reporting systems per legal requirements and to ensure the effective running of the business
• Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
• Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to customers

• Promote the rights of each customer and keep their wishes at the centre of their care and support
• Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
• Make sure a written individually tailored care and support plan has been created and agreed, upon that respects the customer’s wishes and promotes their dignity and privacy
• Agree appropriate risk control measures to reduce identified risks
• Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
• Apply excellent communication skills with customers, their families and representatives, staff, and other health and social care professionals to deliver high quality homecare services
• Scope of the post
• Duties and responsibilities
• Provide a good service to customers
• Keep all information about customers and their families secure and confidential

Lead and manage staff

• Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff
• Identify ongoing training needs and ensure staff are up to date with current best practice
• Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
• Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
• Provide information, guidance, and ongoing supervision to enable staff to effectively and safely carry out their roles
• Carry out appraisals and monitoring of staff performance
• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

Promote the business

• Attend external meetings and represent the service in a positive manner
• Participate in the growth and development of the business
• This list is not exhaustive and from time to time you may be required to undertake additional duties
• We will provide full training in line with regulatory requirements

Person specification

The person specification is a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Essential criteria :

Personal attributes

• Caring and compassionate towards people in need of care and support
• Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice
• Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
• Excellent time keeper and reliable
• Professional, smart appearance

Knowledge and understanding

• Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice
• Excellent understanding of the principles of high-quality person centred care and support and non-discriminatory care practice
• Good understanding of the regulatory responsibilities of a Service Manager and the law relating to domiciliary care services.
• Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
• Understanding of systems to maintain confidentiality to customers, staff, and the business
• Knowledge of health and safety matters in relation to homecare services and risk management
• Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

• Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
• Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non-judgmental and promotes their independence, choices and privacy
• Experience of care services, risk assessment and person-centered care and support
• Ability to plan and organize workloads effectively so customers receive the services they expect
• Good administrative skills and computer literacy
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures
• Experience of financial management desirable
• Ability to implement policies, procedures and instructions

Additional requirements

• Willingness to work flexibly and to keep knowledge and skills up to date.
• Enhanced Disclosure from the Protecting Vulnerable Group (PVG
• Full drivers licence with no more than 6 points and Class 1 business insurance

Desirable criteria

• Experience of managing the delivery of social care services as a Service Manager
• Train the trainer qualifications
• Knowledge of business management

Job Type: Full-time

Pay: £32,000.00-£35,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: As soon As possible