Business Support Assistant - Business Development & Communications

Location: Edinburgh Head Office (Hybrid)

Salary: £26,459 - £30,828 per annum (£13.57 - £15.81 p/h equivalent)

Full Time – Permanent

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Business Development department, you can start your day knowing what you do really does make a difference!

The Business Support Assistant for PTL provides day-to-day operational, administrative and customer support for Penumbra’s Trading portfolio, including proprietary I.ROC and Y.ROC tools for client partners across UK and Europe. The role ensures the operational delivery of PTL’s activities by supporting client onboarding and communications, sales administration and records upkeep, training co-ordination and delivery, financial processing for client invoicing, purchasing and reporting, marketing materials management, I.ROC/Y.ROC digital platform administration with third party partner, data collection and reporting administration.

About Penumbra Mental Health: Penumbra Mental Health is one of Scotland’s leading mental health charities, supporting thousands of people each year through person-centred services and programmes delivered across Scotland. Our work is grounded in hope, lived experience, compassion and recovery.

Penumbra’s innovations: I.ROC is part of the HOPE Framework for wellbeing and is a validated measure of personal recovery. Available in two versions I.ROC® (Individual Recovery Outcomes Counter) and Y.ROC® (Young persons Recovery Outcomes counter). Developed by Penumbra, it is the basis of a personal outcomes approach that promotes wellbeing and recovery. Recovery is the realisation of a meaningful and fulfilling life in the presence or absence of any mental health problems.

I.ROC is now used routinely in Penumbra and across its programmes and services for supported people across Scotland. Through Penumbra’s trading arm, Penumbra Trading Limited (PTL), we extend Penumbra’s impact beyond Scotland by sharing knowledge, selling access to I.ROC and Y.ROC innovations to client partners across the UK, Europe and Worldwide. All income generated through PTL is reinvested to support Penumbra’s charitable mission and expand positive impact.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.