Service Co-ordinator (REC1917)

Around since 1923, SAMH is Scotland’s national mental health charity. Today, we operate over 70 services in communities across Scotland, providing mental health social care support, addictions and employment services, among others. Together with national programme work in See Me, respectme, suicide prevention, and physical activity and sport, these services inform SAMH’s policy and campaign work to influence positive social change.

SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

For Scotland’s Mental Health

For Scotland’s Mental Health

Post: Service Coordinator

Ref: REC1917

Location: North Lanarkshire Support Service

Hours: 30 hours per week

Salary: £27,228 - £29,575 per annum – pro rata (salary point 21 – 25)

*whilst this is a scale for progression, the starting salary is point 21

Contract: Fixed Term Contract

About the Role

The Service Coordinator’s post will take a lead role for:

Supporting service management to develop and maintain efficient logistics, resource planning and scheduling systems and processes, from referrals to delivery of support to maximise staff capacity and efficiencies for service delivery.

Establishing and maintaining information reporting systems relating to the contract service delivery.

Providing accurate reporting internally to SAMH and to Commissioners demonstrating a high level of competence.

Being responsible all administrative and reporting systems including the implementation and co-ordination of a service appointment system and ensuring processes are fit for purpose.

Ensuring all administration is efficient and effective and systems, processes and procedures are in place to support service delivery.

Providing support to the service management in the delivery of outcomes for the service.

What we are looking for:

Previous administration experience in a fast paced environment (Essential).

Excellent communication (both written and verbal), networking and interpersonal skills. (Essential)

An ability to work under pressure and to deal with stakeholders in an inclusive manner. (Essential)

Highly motivated, creative and dynamic approach to delivery and ability to prioritise workload effectively. (Essential)

High level of computer literacy including Microsoft Office, Word, PowerPoint and Excel. (Essential)

Ability to balance competing priorities within tight timescales. (Essential)

Ability to work both as part of a team and independently (Essential)

Flexible approach to work (Essential)

Ability to think creatively and use initiative to find solutions to problems (Essential)

Information recording, analysing and monitoring (Essential)

Development of effective partnerships (Essential)

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

· Fully funded SVQ qualification to meet the conditions of your SSSC registration

· Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs.

· Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions

· 30 days annual leave rising to 33 after 5 years’ service (pro rata)

· 4 public holidays (pro rata)

· 2 paid wellbeing days off per year to use on what matters to you (pro rata)

· Team wellbeing budgets

· Workplace pension scheme

· Life Assurance policy

· Employee Assistance Programme

Closing date for applications will be 12 noon, Monday 20th April 2026

To apply please visit: https://www.samh.org.uk/information/work-with-us

PVG Scheme Membership, a Right to Work in the UK check and proof of any qualifications declared in your application will be required.

Applications are welcome from people who have experienced mental health difficulties.

Please note we reserve the right to close this vacancy early should we receive a high level of applicants and would encourage you to submit your application as early as possible.

SAMH is committed to promoting equality and diversity and to represent the communities we are here to support. We aim to have a truly diverse organisation – diversity of thought, background, experience and of all protected characteristics. We particularly welcome applications from individuals who have experienced mental health problems and individuals from minority communities.

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