Service Manager (REC1936)

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.

These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

For Scotland’s Mental Health

Post: Service Manager

Ref: REC1936

Location: Fife Supported Accommodation & Specialist Mental Health In-Reach and Outreach Services

Hours: 37.5 hrs per week

Salary: £38,722 - £42,884 (Salary Points 34 – 38)

*whilst this is a scale for progression, the starting salary is point 34

Contract: Permanent

About the role of Service Manager

Fife Supported Accommodation & Housing Support Services provide support to people who have severe and enduring mental health problems and common co-morbities, such as neurodevelopmental conditions, to live fulfilled lives and achieve their goals. We use recovery focussed interventions, supporting people to develop skills and positive support networks towards living an independent life in the community. The services offer direct emotional wellbeing and practical support to individuals to improve their mental health and wellbeing within a recovery coaching model. Working with people on a 1-2-1 or group basis, in people’s homes and communities, we work with individuals to identify their strengths, issues and goals. We encourage individuals to recognise and use their existing strengths, facilitate building new skills to build momentum in independent living skills, self-management, personal recovery and building capacity. Assessing individuals’ strengths and needs, the service will link people with meaningful supports within their community. We provide services seven days a week throughout Fife, with offices based in Glenrothes and Kirkcaldy.

What we are looking for

The Service Manager will provide positive leadership and management while demonstrating and evidencing the following;

• Leading and managing teams to ensure safe and effective provision of support to those people who use the service through the promotion of outcomes focused person-centred approaches
• Reporting and evaluating of operational service delivery demonstrating delivery and development
• Experience establishing effective partnerships with key stakeholders
• Compliance with relevant, legislation, contracts and service specifications, SAMH policies and ensuring practice reflects current research findings
• Effective and efficient management of all resources
• Contributing to the wider work of SAMH to support the achievement of SAMH strategic objectives

Respect and dignity for the people who use our services is at the heart of everything we do. We’re looking for people with great people skills who are honest, reliable and resilient in challenging situations.

Everyone we support is different and we use individually tailored plans to help them to identify where their strengths lie and support them in the areas where they may need it. In this role your attitude and personality matter as much as your skills and experiences. We are looking for initiative, compassion, energy and determination and the ability to motivate and inspire people who use our services to develop their skills and self-confidence and realise their aspirations. This is an exciting opportunity, and you will go home each day knowing you made a difference.

Supporting the people who use our services means there are a variety of shift patterns including evenings, weekends, waking nights and on-calls. Main hours of working for a Service Manager will be Monday – Friday however post requires flexibility to meet demands of service.

To be successful in this post you will meet the essential criteria, core competencies behaviour and skills listed in the role profile and be able to demonstrate a proven track record of delivering outcomes for vulnerable adults; and knowledge and experience of working in the field of mental health and wellbeing.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

· Fully funded SVQ qualification to meet the conditions of your SSSC registration

· Reimbursement of PVG & SSSC fees and registration costs

· Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions

· 30 days annual leave rising to 33 after 5 years’ service

· 4 public holidays

· 2 paid wellbeing days off per year to use on what matters to you

· Team wellbeing budgets

· Workplace pension scheme

· Life Assurance policy

· Employee Assistance Programme

Closing date for applications will be 12 midnight, Wednesday 22nd April 2026.

Interviews are scheduled to take place Friday 1st, Monday 4th, Tuesday 5th and Wednesday 6th May 2026.

Get in touch: If you’d like an informal chat about this role and working for SAMH, please contact: Kevin MacQueen on 07761046451 or kevin.macqueen@samh.org.uk.

To apply and for further information please visit: https://www.samh.org.uk/information/work-with-us

PVG Scheme Membership, a Right to Work in the UK check and proof of any qualifications declared your application will be required.

Applications are welcome from people who have experienced mental health difficulties.

Please note we reserve the right to close this vacancy early should we receive a high level of applicants and would encourage you to submit your application as early as possible.

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