Support Worker 2 (REC1612)

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.

These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

For Scotland’s Mental Health

Post: Support Worker 2 TEC

Ref: REC1612

Location: Glasgow - Maryhill, Broomhill and Govan

Hours: 37.5 per week

Salary: £23,400 - £23,624 (£12.00 - £12.11 per hour, Salary Points 13 – 19)

Shifts: Mixed; days, evenings, waking nights, weekends and on-calls

Contract: Permanent

About the Role

SAMH Way Forward is a recovery focused service with a view to supporting people to live as independently as possible across the Govan, Broomhill and Maryhill areas of Glasgow.

This is an exciting opportunity for a Support Worker 2 TEC to join the team at Way Forward as part of a new TEC service.

Support Workers play an important role in encouraging people who use our services to live independently and uphold their rights to privacy, dignity and personal choice.

SAMH community services provide mental health social care support to individuals and may also provide support with other complex needs. Some of the key activities of the role include:

• Providing remote support and assistance to all Service Users, using the Just Roaming technology system.
• To provide out of hours support to the individuals supported SAMH Way Forward.
• Supporting clients in their homes and the community and encourage them to participate in activities for independent living and to be involved in decisions that affect them.
• Provide quality support services to clients through effective planning, monitoring, evaluation and review of their requirements in partnership with them.
• Promote the work of SAMH and the work of the service in order to enhance delivery of services to clients.
• To ensure that services provided comply with standards set by SAMH, our values of respect, dignity and equality, and meet the contractual or partnership requirements of relevant external agencies.

Essential Duties and Responsibilities

1. To work with the innovative Just Roaming Technology systems to monitor & report patterns and trends of Service Users to enhance support planning and inform reports for other department purposes

2. Provide a response to the people we support, responding to TEC systems in place Just Checking and Just Roaming.

3. Provide emotional support and assist clients in daily living and social skills including financial management and leisure activities.

4. Provide practical assistance for domestic and personal needs to individual clients while encouraging individual responsibility and maximisation of personal choice.

5. Act as an advocate or facilitate advocacy on behalf of clients in negotiations with external agencies with the direction and support of management.

6. Report and record client information in line with operational guidelines.

7. Participate with clients, and other members of the staff team, in the assessment, preparation and implementation of individual support plans.

8. Update, monitor and review client’s support plans with them on a regular basis.

9. Work with clients on an individual or group basis to match their individual needs to the service and community resources in order to maximise independence and

quality of life.

10. Be familiar with and adhere to SAMH operational guidelines, procedures and quality management systems.

11. Establish and maintain effective links with local community services.

12. Ensure that clients are aware of local community services and encourage them to access these resources

13. Encourage involvement of clients in decisions about their support.

14. Reporting of any safety or safeguarding concerns and complying with SAMH safe systems of work standards

15. Undertake any additional reasonable tasks or responsibilities as may be required by the line manager.

The service strives to support people to achieve their identified outcomes and live as independently as they can. The team support the people who use our services with daily living tasks, medication, liaise with primary health care services, enabling individuals to achieve their chosen outcomes.

The service promotes independent living and supports service users identify goals and aspirations to maximise their quality of life and recovery. You will help to encourage and support individuals to re-engage with other agencies such as health and addictions services, and education and community activities.

Everyone we support is different and we use individually tailored plans to help them to identify where their strengths lie and support them in the areas where they may need it. We are looking for initiative, compassion, energy and determination and the ability to motivate and inspire people who use our services to develop their skills and self-confidence and realise their aspirations. Support work can be challenging at times, but you go home each day knowing you made a difference.

In this role your attitude and personality matter as much as your skills and experiences. Respect and dignity for the people who use our services is at the heart of everything we do. You don’t need any specific qualifications at first, but what you do need is the right attitude and values. We’re looking for people with great people skills who are honest, reliable and resilient in challenging situations.

Supporting the people who use our services means there are a variety of shift patterns including evenings, weekends, waking nights and on-calls. You will work between service bases (Govan and Broomhill) but may be required to work flexibly across local services. The service operates 365 days a year.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

• Fully funded SVQ qualification to meet the conditions of your SSSC registration
• Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs.
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after 5 years’ service
• 4 public holidays
• 2 paid wellbeing days off per year to use on what matters to you.
• Team wellbeing budgets
• Workplace pension scheme
• Life Assurance policy
• Employee Assistance Programme

Closing date for applications will be 12noon, Tuesday 12th November 2024.

If you’d like an informal chat about this role and working for SAMH, please contact:

Lindsay.wards@samh.org.uk

To apply and for further information please visit; https://www.samh.org.uk/information/work-us

PVG Scheme Membership, a Right to Work in the UK check and proof of any qualifications declared in your application will be required.

Applications are welcome from people who have experienced mental health difficulties.

Please note we reserve the right to close this vacancy early should we receive a high level of applicants and would encourage you to submit your application as early as possible.

SAMH Privacy Notice: https://www.samh.org.uk/documents/Staff_Privacy_Notice_V2.0_.pdf