Customer Partner (Landlord) - Edinburgh (NMR) Hybrid - ID5204-1967

Are you looking for an exciting and challenging role in a progressive Housing Association?

Trust has a new and exciting opportunity for a full time Customer Partner (Landlord). This is a Housing Officer experienced role based at our Edinburgh office but on a hybrid basis of home/office working. You will be supporting our customers who are located in Edinburgh, Fife and the Scottish Borders, so travel will be required.

As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering an exceptional front line housing management service. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.

With a good working knowledge of the housing sector, including experience of arrears management, void and allocations, estate management and anti-social behaviour. You will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

In return for your enthusiasm and commitment we will offer you: -

• 35 hours per week on a permanent contract
• Competitive salary of £41,925 - £45,332 per annum
• Car Allowance of £509 per month
• Access to paid training & continued personal development
• A choice of pension scheme with employer contributions
• Generous holiday entitlement

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like an informal chat about this role please contact Lorraine Fitzsimons, Customer Experience Manager, on 0131 444 1200 or at lorrainef@trustha.org.uk, or alternatively, Tracey Fyfe, Customer Experience Manager, on 0131 444 1200 or at traceyfyfe@trustha.org.uk.

To apply for our role as Customer Partner (Landlord) please complete our online application form no later than 12 noon on Thursday 2nd April 2026. Interviews are expected to take place in our Edinburgh head office on Thursday 16th April 2026.

We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.

No Agencies Please!

Blended Working

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and developments across Scotland.

About Trust Housing

Trust Housing Association is a not-for-profit registered social landlord, and one of Scotland’s largest national housing, support and care providers for older people, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 4000 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.

Trust is a Fair Work First employer, a great place to work, and our Platinum Investors in People award recognises our commitment to our people and the values that we all share.

We are an equal opportunities employer and welcome applications from all sections of the community.

Trust Housing Association is a Registered Scottish Charity - SC009086