Support Practitioner

Post: Support Practitioner

Service: Dumfries and Galloway Housing Support

Based: Dumfries

Hours: Full Time - 37 hours per week

Salary: £24,242 - £25,264

Contract: Permanent

Because People Matter - Work with Us

Turning Point Scotland is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland, delivering support to around 2000 individuals on any given day, 4500 per year.

We believe that in many cases, Homelessness is entirely preventable. Where Homelessness is not or cannot be, prevented the experience should be brief and non-recurring.

Around two thirds of our work is with people who are experiencing Homelessness.

We believe a menu of options should be available to individuals to prevent, or support someone to move on from Homelessness. This ensures we use a ‘no wrong door’ approach to accessing service and behind this door, people should be met with a ‘Whole System Approach’ to support.

We’re looking for a Support Practitioner to join our frontline Housing Support service, supporting people with multiple and complex needs to move straight into a permanent home — without having to prove they’re “ready”.

Housing First is about starting with housing, then wrapping flexible, long-term support around the person to help them sustain their tenancy and work through challenges such as mental health needs, substance use, and involvement with the criminal justice system.

The Role

• Deliver high-quality, person-centred frontline support
• Lead by example and model trauma-informed, strengths-based practice
• Support customers to move into and sustain permanent accommodation
• Provide guidance and practice support to colleagues
• Work closely with partner agencies across housing, health, substance misuse, and criminal justice
• Champion harm reduction, choice, and positive risk-taking

About You

• Experience working with people with complex needs would be a benefit
• Confident supporting others while remaining hands-on
• Calm, non-judgemental, and values-driven
• Understanding of safeguarding and multi-agency working

https://youtu.be/eZ_4EgRzHQ4

No previous working experience is needed; full training will be provided to you. We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

Turning Point Scotland offers a Salary Matching within the pay points of the role.

Please note that IT skills are required for all our vacancies.

Interviews will be held 2nd February 2026.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

We value lived experience, please click here to read more about our views.