Community Young Person and Family Support Worker (Crisis Response)

Location: Various (Aberdeen, Dundee, Fife, Stirling and Glasgow)

Hours: 37 hours

Contract: Temporary

Salary: £28,594 p/a + 10% overnight enhancementAs a Community Young Person and Family Support Worker (Crisis Response), you will be required to travel Scotland-wide, with potential overnight stays away from home, with expenses paid.

To continue our existing well-established service and support a Pilot project (Alternative to Policy Custody), we are looking for a keen, enthusiastic individual who has an interest in helping children, young people and their families. This new pilot will be supporting young people away from police involvement and working along side our bespoke young person and family support service.

Are you able to stay calm under pressure? Do you have these qualities? Then we have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload, ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through the use of line managers, colleagues and organisational tools, processes, policies and procedures.

Service Delivery

· To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.

· To be available for young people and families at critical times

· To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning

· To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.

· To assess and respond appropriately to situations where young people and/or families may be at risk of harm.

· To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7

· To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making

People

· To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately

· To demonstrate professional resilience when providing support with sensitive or challenging issues

· To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes

· To establish mutually trusting, open and non-judgemental relationship with young people and their families

· To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources.

· Offer support to young people within their own communities and support them to access resources locally

· To respect and value the contribution of wider stakeholders and the delivery of Includem services

· Where opportunity allows experience of directing, supporting Sessional staff

· Any other duties as designated by your line manager

Influence

· To build relationships with Local Authorities with varying demands and priorities

· To ensure young people and families are empowered to make informed choices

· To support young people and families to effectively communicate with others

· To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.

· To reflect on practice, share learning and promote continuous practice improvement within a team setting.

· To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience.

· To role model appropriate practice standards and professional boundaries to others

· To ensure a high-quality service is delivered to young people and families

· Demonstrate understanding of your impact on people and how they might see you.

· To develop partnership working within communities.

Resources

· To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.

· Able and willing to travel anywhere in Scotland to respond to needs from Local Authorities, including overnight stays away from home.

· To maintain and produce accurate and timely records and reports.

· To ensure support is delivered in line with Includem’s Policies, Procedures, SSSC Codes of Practice & National Guidelines.

Quality Assurance

· To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively.

· To actively participate in formal supervision and continuous professional development.

· To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people.

· To generate creative and new solutions to issues faced by young people and families.

A UK driving license is an essential requirement for the role.

If you would like further information about the role, please call HR on 0141 427 0523

To apply, send your CV and covering letter to recruitment@includem.co.uk

• Closing date: Sunday 12th April 2026
• Group interview: Monday 20th April 2026
• Individual interview: Tuesday 28th April 2026