Financial Inclusion Officer

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Various Locations in Aberdeen
Duration: Fixed Term for 2 years, Full Time

About the role

The purpose of the role is to provide professional, impartial, outcome focused money advice to families up to Type 2 under the Scottish National Standards for Advice and Information Providers.

The post holder needs to hold as a minimum:

Educated to standard grade or equivalent.

The postholder is able to demonstrate:

Experience of Money and Welfare Benefits Information and Advice (National Standards) up to and including type 2

Ability to work alone and use initiative.

Ability to write letters and reports.

Ability to liaise and work effectively with a variety of agencies and colleagues.

Carrying out diagnostic interviews to identify customer’s problems and related issues.

High level of organisation and time management skills

Using a variety of ICT software packages

Proven organisational skills

Proven communication skills

Proven attention to detail and high levels of accuracy

An ability to work co-operatively and flexibly

A focus on delivering excellent customer service

Comply with GDPR, ICT and Health and Safety

Homelessness and Housing related legislation

About Us

Please see Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

• have a disability
• are care-experienced and aged 16-29
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs