Modern Apprentice - Customer Care Officer

Job Purpose:

Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.  

Location: Marischal College,
Duration: Fixed Term, Full Time

Roles that require PVG Membership 

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership.  This applies only to roles with a full time equivalent salary of £30,000 and above.  (Teaching roles and jobs at Grade 10 and above (currently £30,030 per annum / £16.50 per hour) 

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

Paste job purpose/about the role

As a Modern Apprentice (Customer Care Officer), you will gain valuable workplace experience while working towards a recognised qualification as part of Aberdeen City Council's Modern Apprenticeship Programme. Working across our Customer Contact Centre and Service Centre environments, you will support citizens to access council services through face-to-face, telephone and digital channels, developing your customer service, communication and digital skills while gaining experience across a range of frontline service areas. Supported by experienced colleagues and Team Leaders, you will receive structured training and development while contributing to the delivery of high-quality services to the people of Aberdeen. This is an excellent opportunity to build workplace experience, develop transferable skills and gain a recognised qualification within a dynamic customer service environment, while being part of a team dedicated to making a positive difference for our citizens. The Modern Apprentice role forms part of the Council's redesigned service structure and provides a valuable introduction to local government and customer service careers.

The post holder needs to hold as a minimum:

• Good written/numerical and/or Customer Service skills gained through either
• Standard Grades/National 4 qualification(s) or
• Relevant work experience

The postholder is able to demonstrate:

• Ability to understand and follow instructions
• Self-motivated team player
• Ability to grasp new topics quickly on a self-taught basis
• Ability to communicate effectively, including non-verbal, verbal and written forms of communication
• Ability to use ICT systems and programmes, such as Microsoft Office

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact Recruitment@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk.  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.