Senior Telecare Technician

Job Purpose:

Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Unit 3-4 Whitemyres Avenue,
Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 10 and above (currently £30,030 per annum / £16.50 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

Job purpose/about the role

You will assist in the day to day operation of the Telecare service contributing to the provision of a high standard of person centred care and support for service users throughout the city of Aberdeen.

The Senior Telecare Technician supports the day-to-day delivery of the Telecare service, helping to provide high-quality, person-centred support to service users across Aberdeen City. The role involves assessing service users in their home environments, installing, maintaining, repairing and uplifting community alarm and specialist Telecare equipment, responding to faults, completing battery and maintenance visits. The postholder works closely with the Telecare Engineers, allocates and monitors technicians’ workloads, and provides line management support through regular review, performance, attendance and induction meetings. Additional responsibilities include monitoring digital portals, maintaining records and completing administrative and absence-related documentation, delivering Telecare awareness and training sessions to professionals, staff and members of the public, participating in weekend and public-holiday rotas, and ensuring that all work is carried out safely and in accordance with organisational policies, procedures and service-user requirements.

The post holder needs to hold as a minimum:

The post holder needs to hold as a minimum:

• Full driving licence.
• Extensive knowledge in the Electrical or Telecare field.
• Ability to move and handle items of equipment.

The post holder will be expected to:

• Work in accordance with Adult and Public Protection principles and procedures.
• Adhere to the requirements of company policy and procedures and health and
  safety policies and legislation.
• Undertake equipment specific training.
• Undertake lifting and handling training
• Complete Customer Service training.
• Undertake the PDA in Telehealthcare 

The postholder is able to demonstrate:

• The ability to communicate effectively with people.
• Demonstrable IT skills.
• Ability to operate a wide variety of tools and test equipment.
• Ability to work independently and on own initiative.
• Ability to work with others and as part of a team. 

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact Recruitment@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk.  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.