Assistant Housing Officer

Job Description

This office-based role is located at 10 Manner Street, Macduff, within the Damp Condensation & Mould (DCM) Team, a subgroup of the Quality Assurance Team under Housing Asset Management.

The post requires a commitment to delivering high-quality services and supporting continuous improvement across the team and wider organisation. As part of a newly established and evolving team, responsibilities may change over time. All team members are required in-office on Wednesdays, with a minimum of two members present on other working days. Hybrid Working: Available on select days after completing a minimum of two months of in-office training.

Main Duties of the post are

• Support the Service with the coordination, implementation, monitoring and evaluation of defined workstreams within the Service
• Maintain and update databases (e.g., Northgate, Excel); generate system reports as required
• Provide administrative support across all housing-related processes
• Assist in the development and oversight of DCM procedures and data systems
• Updating & maintaining the “DCM tacker App” & give feedback on issues or ways it could be improved
• Attend property inspections alongside the DCM Quality Assurance Inspector (QAI); take notes and engage with tenants
• Calling tenants after COW/QAI or tradesman have been to find out if all DCM issues have been resolved]

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Fixed term for a period not exceeding 31/10/2027

Informal enquiries to Dylan Tocher - 01467 535651

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Requirements

This post has a minimum requirement of one reference which must be your current or most recent employer.